Operations Director (F&B) | Manila
Our Clients
Key Responsibilities
Operations Management
- Oversee daily operations of multiple restaurant branches to ensure consistency in service, quality, and cleanliness
- Monitor operational KPIs and implement corrective action plans to improve performance
- Ensure compliance with company policies, food safety standards, and local regulatory requirements
- Conduct regular store visits, audits, and performance reviews
Financial Performance
- Drive sales growth and profitability across assigned locations
- Manage budgets, cost controls, and inventory efficiency
- Analyze financial reports and recommend strategies to improve margins
- Ensure adherence to pricing, promotions, and revenue targets
Leadership & People Development
- Recruit, train, coach, and develop Restaurant Managers and leadership teams
- Build high-performing teams and succession pipelines
- Conduct performance evaluations and provide ongoing feedback
- Foster a positive culture aligned with company values
Customer Experience
- Ensure exceptional guest experience across all locations
- Address escalated customer concerns and implement service improvements
- Monitor customer feedback and develop action plans
Strategic Execution
- Execute company initiatives, marketing campaigns, and operational rollouts
- Identify opportunities for expansion and operational improvements
- Collaborate with support functions (HR, Finance, Supply Chain, Marketing)
Qualifications
- Bachelors degree in Business, Hospitality, or related field preferred
- Proven years of multi-unit management experience in the food & beverage or restaurant industry
- Strong financial and operational management skills
- Proven leadership and team development experience
- Excellent communication and problem-solving abilities
- Ability to travel frequently within the assigned territory
Vacancy posted a month ago
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