TaskUs Imus - Customer Service Representative
Full-time
GrowthHire Strategies
TaskUs Imus i s leveling up—because we’re growing again! With Apply ONSITE or VIRTUAL - the choice is yours!
Campaign: Ecommerce Campaign (HYBRID, Blended)
Job Requirements
- At least 1-year BPO experience (Required)
- HS/SHS Diploma (Old and New Curriculum)
- Must be residing within CAVITE, LAGUNA, PARANAQUE, PASAY, MUNTINLUPA ONLY. Applicants from other locations are not accepted.
- Can start ASAP
Responsibilities
As a Teammate (Customer Service Representative), your responsibilities are to:
- Receive inbound and/or place outbound calls.
- Provide accurate and timely responses via email and live chat support channels.
- Filter content from the client's website.
- Perform data and research functions.
- Provide support through known basic troubleshooting techniques.
- Manage and resolve customer complaints.
- Identify and escalate priority issues.
- Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
- Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
- Meet and exceed client mandated KPIs (Key Performance Indicators).
- Ensure consistent performance based on a continuous improvement model.
- Guarantee that all logins and passwords (both Internal & External) are kept confidential.
- Participate in all Internal and External mandated trainings and/or seminars.
- Have knowledge, understanding, and compliance with TaskUs policies and procedures.
- Provide feedback to management on possible problems or areas of improvement.
- Perform other duties as assigned by management.
Why Join TaskUs?
Join TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!
Employee benefits:
- Scholarship program for your children
- Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
- Free Wellness & Resiliency programs extended to household members
- Retirement savings program with company matching
On-site facilities and benefits:
- World-class, Ridiculously Refreshing workspaces
- Gym and recreational areas
- Unlimited coffee
- Food Forward: Free food on-site!
- Daycare for your kids while you're on shift
- Happy Hours, Time-Outs, and other on-site events to enjoy
Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.
Vacancy posted more than 2 months ago
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