TaskUs Imus - Customer Service Representative
Full-time
GrowthHire Strategies
TaskUs Imus i s leveling up—because we’re growing again! With Apply ONSITE or VIRTUAL - the choice is yours!
Campaign: Ecommerce Campaign (HYBRID, Blended)
Job Requirements
- At least 1-year BPO experience (Required)
- HS/SHS Diploma (Old and New Curriculum)
- Must be residing within CAVITE, LAGUNA, PARANAQUE, PASAY, MUNTINLUPA ONLY. Applicants from other locations are not accepted.
- Can start ASAP
Responsibilities
As a Teammate (Customer Service Representative), your responsibilities are to:
- Receive inbound and/or place outbound calls.
- Provide accurate and timely responses via email and live chat support channels.
- Filter content from the client's website.
- Perform data and research functions.
- Provide support through known basic troubleshooting techniques.
- Manage and resolve customer complaints.
- Identify and escalate priority issues.
- Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
- Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
- Meet and exceed client mandated KPIs (Key Performance Indicators).
- Ensure consistent performance based on a continuous improvement model.
- Guarantee that all logins and passwords (both Internal & External) are kept confidential.
- Participate in all Internal and External mandated trainings and/or seminars.
- Have knowledge, understanding, and compliance with TaskUs policies and procedures.
- Provide feedback to management on possible problems or areas of improvement.
- Perform other duties as assigned by management.
Why Join TaskUs?
Join TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!
Employee benefits:
- Scholarship program for your children
- Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
- Free Wellness & Resiliency programs extended to household members
- Retirement savings program with company matching
On-site facilities and benefits:
- World-class, Ridiculously Refreshing workspaces
- Gym and recreational areas
- Unlimited coffee
- Food Forward: Free food on-site!
- Daycare for your kids while you're on shift
- Happy Hours, Time-Outs, and other on-site events to enjoy
Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the TaskUs Imus - Customer Service Representative in Cavite vacancy
- ...Location: Imus, Cavite At TaskUs Imus, you don’t have to travel far from Cavite to build a career full of growth, supportive leadership... ...days onsite + 3 days work from home weekly As a Customer Service Representative at TaskUs Imus, you will: Provide professional,...
- ...Assist buyer/customer on it's inquiring. Ensuring that customers are satisfied with products or services Determining the quickest, most effective ways to answer customer's questions Escalating queries and concern Troubleshooting common issues with product...
- ...Description Manage incoming customer inquiries and provide effective solutions. Respond promptly to customer inquiries via phone... ...provide clear guidance. Collaborate with team members to enhance service delivery. Requirements Educational Qualifications:...
- ...Job Overview We are looking for motivated individuals to assist customers by phone. This is an entry-level opportunity, and applicants... ...Record call information in the company system. Follow customer service procedures. Escalate issues when additional assistance is...
- ...We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers... ...Assist customers with inquiries, product information, and service concerns Provide accurate and timely solutions to customer issues...
- ...As a Customer Service Representative, you will assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth and positive experience with our products and services. The role may be onsite or remote, depending on the assigned account. Qualifications...
- ...and Food-related fields is an advantage, e.g. HRM, Tourism, Food Service Management, Culinary, etc) • Experience in food service... ...• Excellent communication and interpersonal skills • Strong customer service orientation and assertiveness and confidence • Living...
- ...Join our team as a Customer Support Representative, where you will guide clients through their concerns across multiple platforms, whether by voice... ...be on providing clear product explanations, resolving service issues, and ensuring every client feels heard. Ideal candidates...
- ...Assist customers with inquiries and resolve issues promptly. Manage customer accounts and process transactions accurately. Provide... ...continuous improvement. Collaborate with team members to enhance service quality. Educational Qualifications: Bachelor’s degree in...
- ...A promoter is a public-facing brand representative who drives customer acquisition and brand visibility. They primarily interact with the public to demonstrate products, distribute marketing materials, and answer inquiries at retail locations, trade shows, and promotional...
- ...Description The Customer Service Representative (CSR) handles inbound customer inquiries for a telecommunications postpaid account. We are currently accepting applicants for customer service roles with a streamlined application process. What’s included: Salary...
- ...satisfaction and identifying opportunities to cross-sell or upsell services. Collaborate with internal teams to enhance client... ...Experience Level: 1-3 years of experience in Client Engagement/Customer Service or call center environments. Excellent communication...
- ...Secure appointments and activities with prospective clients and forwarding to Sales Executive Team Record customer details including reaction to the service being offered Maintain and update potential customer database Assist in augmenting marketing strategies...
- ...Customer Service Representative – Technical Support Welcome to a Great Place for Great Careers! At iQor, our Customer Service Representatives – Technical Support help customers resolve technical issues while delivering exceptional customer service. Whether you...
- ...Job Summary: We are looking for enthusiastic and customer-focused individuals to join our team as Call Center Agents. In this role,... ...with inquiries, resolve concerns, and provide excellent customer service while maintaining professionalism and efficiency. Key...
- ...Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional...
- ...Goal-oriented and self-motivated Willing to do fieldwork Responsibilities: Identify and reach out to potential clients Present and promote company products/services Maintain strong customer relationships Achieve sales targets and submit reports...
- ...Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve issues efficiently, ensuring customer satisfaction. Maintain detailed records of customer interactions. Collaborate with other teams...
- ~ Provide excellent customer service by addressing inquiries and resolving issues. ~ Assist customers with product information and order processing. ~ Maintain a positive, empathetic, and professional attitude toward customers. ~ Document interactions in the company...
- ...Description Handle customer inquiries and complaints via phone, email, or chat. Provide timely and accurate information to customers regarding products and services. Maintain a high level of customer satisfaction through effective communication and problem-solving...
- ...Job Summary: We are looking for enthusiastic, customer-oriented individuals to join our team as Call Center Agents. No prior BPO or... ...Successful candidates will be trained to provide excellent customer service, handle inquiries, and resolve customer concerns professionally...
- ...Description Provide exceptional customer service through various communication channels Respond promptly to customer inquiries and resolve issues effectively Maintain a positive, empathetic, and professional attitude toward customers Document customer interactions...
- ...Interact with customers to provide information and address inquiries regarding products and services. Resolve customer complaints and issues effectively and efficiently. Maintain accurate records of customer interactions and transactions. Collaborate with team...
- ...Description Handle customer inquiries and provide support via phone, email, and chat. Resolve customer complaints and ensure a high... ...to customers. Collaborate with team members to improve service delivery and customer experience. Requirements Educational...
- ...Description Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and complaints in a timely and professional manner. Maintain detailed records of customer interactions and transactions. Collaborate with team members to...
- ...Job Summary We are seeking a motivated and customer-focused Call Center Agent with at least 1 year of experience in a customer service or call center environment. The ideal candidate will handle inbound and outbound calls, provide exceptional customer support, resolve...
- ...Description Handle customer inquiries and provide effective solutions. Assist customers via phone, email, or chat to resolve issues... ...in the database. Collaborate with team members to improve service delivery and customer experience. Requirements Educational...
- ...Description Respond to customer inquiries and provide assistance via phone, email, or chat. Maintain a high level of professionalism... ...Competencies: Proficient in English language, strong customer service skills, effective people skills, and strong work ethic...
- ...A call center representative, also known as a customer service representative, or a call center agent, plays a critical role in maintaining customer satisfaction and boosting a company’s reputation. They manage customer inquiries and complaints, and provide information...
- ...Description Provide excellent customer service by addressing inquiries and resolving concerns promptly. Assist customers via phone, email, or chat, ensuring their satisfaction. Maintain detailed records of customer interactions and transactions. Requirements...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to TaskUs Imus - Customer Service Representative. Be the first to apply!
