Quality Auditing Senior Analyst

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POSITION TITLE: Quality Auditing Senior Analyst
WORK SETUP: Return to Office

RESPONSIBILITIES:
• Work with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
• Become and remain knowledgeable about the Client's products and community standards
• Ensure awareness and understanding of Content Policy and operational guideline updates
• Mentor new Quality Analysts on the use of audit tools and systems
• Develop process documentation and aggregates feedback about the functionality of audit tools

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:

Standard QA Profile

At least 3 years solid experience; 1-year supervisory experience

Quezon City

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