Store Operation Manager
Full-time
Smash Foods Inc.
Responsibilities
Focusing on profitability, customer satisfaction, and compliance; key duties include leading staff, managing inventory, controlling costs (labor, supplies), ensuring quality/hygiene, developing sales/marketing plans, and executing operational strategies for revenue growth in a fast-paced environment. Directly reporting to the management
Key Responsibilities
- Daily Operations: Manage all stores and company bazaars, operations, and ensure high standards of food/beverage quality and presentation.
- Financial Management: Control budgets, monitor revenue/expenses, manage inventory, minimize waste, and optimize costs (labor, supplies).
- Staff Leadership: Recruit, train, schedule, and manage F&B teams; foster a customer-focused culture and handle performance issues.
- Sales & Marketing: Implement strategies to boost sales, develop promotions, analyze sales reports, and coordinate with marketing.
- Compliance & Quality: Enforce health, safety, and sanitation standards (HACCP, local regulations).
- Inventory & Procurement: Coordinate with other departments for ordering, stock levels, and manage supplier relationships.
- Strategy & Planning: Develop business plans, create annual work plans, and align operations with financial/strategic goals.
- Performance Management: Appraising staff performance through regular evaluations and feedback to ensure productivity and adherence to company standards.
- Implementing disciplinary actions or retraining as needed to address poor performance and resolve employee conflicts. Providing strong leadership to motivate the team and foster a positive and collaborative work environment. Ensuring effective communication between all departments
- Compliance: Ensuring all staff comply with relevant labor, health, and food safety regulations
Core Duties & Activities
- Overseeing shifts and daily activities.
- Training staff on service and standards.
- Managing and coordinating store Inventories
- Creating and analyzing sales/performance reports.
- Troubleshooting operational issues and resolving customer complaints.
- Implementing new menus, promotions, and festive offerings.
Job Requirements
Qualifications & Skills
- Experience in F&B, hospitality, or culinary fields.
- Strong leadership, communication, and problem-solving abilities.
- Understanding of financial management and budgeting.
- Ability to work in a fast-paced, high-pressure environment
Vacancy posted a month ago
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