Store Operation Manager

Responsibilities

Focusing on profitability, customer satisfaction, and compliance; key duties include leading staff, managing inventory, controlling costs (labor, supplies), ensuring quality/hygiene, developing sales/marketing plans, and executing operational strategies for revenue growth in a fast-paced environment. Directly reporting to the management

Key Responsibilities

• Daily Operations: Manage all stores and company bazaars, operations, and ensure high standards of food/beverage quality and presentation.
• Financial Management: Control budgets, monitor revenue/expenses, manage inventory, minimize waste, and optimize costs (labor, supplies).
• Staff Leadership: Recruit, train, schedule, and manage F&B teams; foster a customer-focused culture and handle performance issues.
• Sales & Marketing: Implement strategies to boost sales, develop promotions, analyze sales reports, and coordinate with marketing.
• Compliance & Quality: Enforce health, safety, and sanitation standards (HACCP, local regulations).
• Inventory & Procurement: Coordinate with other departments for ordering, stock levels, and manage supplier relationships.
• Strategy & Planning: Develop business plans, create annual work plans, and align operations with financial/strategic goals.
• Performance Management: Appraising staff performance through regular evaluations and feedback to ensure productivity and adherence to company standards.
• Implementing disciplinary actions or retraining as needed to address poor performance and resolve employee conflicts. Providing strong leadership to motivate the team and foster a positive and collaborative work environment. Ensuring effective communication between all departments
• Compliance: Ensuring all staff comply with relevant labor, health, and food safety regulations

Core Duties & Activities

• Overseeing shifts and daily activities.
• Training staff on service and standards.
• Managing and coordinating store Inventories
• Creating and analyzing sales/performance reports.
• Troubleshooting operational issues and resolving customer complaints.
• Implementing new menus, promotions, and festive offerings.

Job Requirements

Qualifications & Skills

• Experience in F&B, hospitality, or culinary fields.
• Strong leadership, communication, and problem-solving abilities.
• Understanding of financial management and budgeting.
• Ability to work in a fast-paced, high-pressure environment