Account Manager / Administration
Satellite Office
The Account Manager / Administration will be responsible for onboarding and supporting partner properties (hostels and hotels) on the platform while providing general operational and administrative support. This role will act as a key point of contact for partners, ensuring smooth setup, coordination with internal teams, and ongoing operational support.
Key Responsibilities
Own the digital onboarding of new partners (hostels and hotels) onto the platform.
Set up partner accounts, including property listings, descriptions, and image uploads.
Guide partners through the onboarding process by providing walkthroughs and training on the platform.
Act as the primary support contact for partners during onboarding and early usage.
Coordinate with the development team to ensure API integrations are functioning properly.
Assist with customer service inquiries from partners.
Coordinate the distribution of onboarding materials such as signage and partner collateral.
Provide general business administration support, including:
Inbox management
Internal task follow-ups
Maintaining operational trackers
Coordinating with internal teams and suppliers
Preparing simple internal reports and summaries.
Tools
Email
WhatsApp
Key Skills
Strong organizational and administrative skills
Partner relationship management
Attention to detail
Ability to coordinate across technical and operational teams
Strong written and verbal communication skills
Vacancy posted more than 2 months ago
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