Multilingual Language - Mandarin
Full-time
Gratitude Inc
Job Title: Multilingual Language - Mandarin
Work setup: Onsite in Quezon City Work schedule: Shifting/ Night shiftAvailability: ASAP Job Qualifications: • Open to candidates with or without BPO experience • Speak fluently and spontaneously in the Mandarin language • Use the language effectively in a professional environment • Understand complex and extended conversations, including implied meanings • Working knowledge of English is needed; training and client systems are in English • The primary language for customer interaction remains the languages specified in the table • Previous collections experience is highly preferred but not required • Understanding of the Order-to-Cash (02C) process is highly preferred but not required • Candidate must be able to work in PH and with a valid working VISA. • Also accepts Temporary Resident Visa for non-Filipino applicants. • Eligible to work in the Philippines and available to start ASAP Language Skills: • Fluent in Mandarin Responsibilities: • Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels. • Provide customer support in English and Mandarin Language • Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs. • Resolve customer concerns efficiently while delivering a positive customer experience. • Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds. • Document customer interactions accurately using company systems and tools. • Meet quality, productivity, attendance and customer satisfaction goals. • Build trust and customer loyalty through exceptional service and problem-solving • Perform other duties as assigned to support business and operational needs. BENEFITS: • Company events • Free Parking • Health Insurance • Life Insurance • Paid Training • Promotion to Permanent employee
Vacancy posted 21 hours ago
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