Customer Experience Trainer - Senior Executive
Full-time
RSD Human Resource Management Consultancy
Description - Design and implement training programs aimed at enhancing customer experience.
- Conduct training sessions for call center staff to improve service quality.
- Develop training materials and resources specific to customer service processes.
- Assess training effectiveness and provide feedback for continuous improvement.
- Collaborate with management to identify areas for improvement in customer experience.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 2–3 years in training or process trainer role.
- Skills and Competencies: Strong communication skills, experience in call center operations, and ability to train effectively.
- Responsibilities and Duties: Proven ability to develop and facilitate training programs for diverse audiences.
- Qualities and Traits: Patient, energetic, and skilled at motivating and engaging participants.
Vacancy posted 27 days ago
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