Settlement Officer (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

Duties and Tasks

• Enter new listings, offers, exchanges, and sales into MultiArray Real Estate Manager daily.
• Cross-check source documents for accuracy and completeness before entry.
• Update property status fields promptly to reflect current deal progression.
• Prepare and reconcile settlement statements in line with contracts and trust records.
• Record key dates (exchange, settlement, cooling-off expiry) and monitor progress through completion.
• Generate and issue receipts accurately within same-day turnaround.
• Generate commission, marketing, and settlement-related invoices as instructed.
• Check amounts against contracts and authorised schedules.
• Record and track payments to ensure reconciliation with settlement statements.
• Assist with preparation of accounts receivable and payable reports as required.
• Maintain compliance records for settlements, including proof of identification, contracts, and settlement correspondence.
• Assist with preparation of audit documentation and compliance checklists.

Requirements

Qualifications

• Demonstrated experience in real estate settlements or sales administration.
• Proficiency with MultiArray Real Estate Manager or equivalent real estate software is preferred.
• Prior experience working with Australian property or conveyancing teams preferred.
• Knowledge of NSW trust account and settlement compliance standards.
• High attention to detail, accuracy, and organisation.
• Excellent written and spoken English communication.
  

Benefits

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Work Location: Sto. Domingo, Angeles City (across Sacred Heart Medical Hospital)