Customer Support Specialist - Telecommunications
Full-time
Metacom Careers
Provided exceptional customer support to consumer telecommunications customers through inbound calls, delivering accurate and timely resolutions.
Assisted customers with billing inquiries, account management, service activations, plan upgrades, and general account concerns.
Troubleshot basic mobile, internet, and service connectivity issues while guiding customers through step-by-step solutions.
Processed account updates, payments, service requests, and order modifications while ensuring data accuracy.
Educated customers on products, services, promotions, and self-service tools to enhance their overall experience.
Resolved customer complaints professionally by identifying root causes and providing appropriate solutions in accordance with company policies.
Maintained detailed and accurate customer records using CRM systems and internal databases.
Consistently met or exceeded key performance indicators (KPIs), including customer satisfaction (CSAT), quality assurance, average handling time (AHT), and first-call resolution (FCR).
Collaborated with internal teams to resolve complex customer issues and ensure timely follow-up.
Demonstrated strong communication, problem-solving, and multitasking skills while delivering high-quality customer service in a fast-paced BPO environment.ge
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist - Telecommunications in Mandaluyong vacancy
- ...Customer Relation Support (CRS) Location: Mandaluyong Manpower: 3 (Permanent / Seasonal) Department: Operations Support Coordinates With: PHIT / Catering / BLS / Field Operations / Calling Team Duty Location: Office-based (Customer Operations Rooms) Work...
- ~ Handle customer inquiries and resolve issues via voice calls ~ Deliver excellent service for either Telecommunications or Hospitality clients ~ Maintain professionalism and meet performance targets in a fast-paced environment ~ Senior High School or High School...
- ...international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide... ...salary with international account premium Health benefits Career growth opportunities Comprehensive training and support...
- If you are a Lead Specialist, Process Implementation and Support professional looking for an opportunity to grow your career, this gives you the chance... ...new processes and process modifications within the ANZ Customer Care team. In this role, you will support functions...
- ...The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels... ...channels. Provide empathetic, high-quality customer support and escalate complex issues when necessary. Schedule,...
- ...Job Description We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while... ...pay and incentives Opportunities for career growth and skill development Supportive, team-oriented work environment...
- ...JOB DESCRIPTION The Customer Support Representative will manage customer support cases that require investigation, follow-up, and coordinated resolution. The successful candidate should be organized, capable in the relevant field, and able to work professionally with...
- ...molding us into the company we are today. By joining us as a Specialist II, Customer Care Administration, you will be part of a collaborative,... ...and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership...
- ...We are looking for motivated and customer-oriented individuals to join our growing team for an International Account. In this role,... ...-Career growth and promotion opportunities -Friendly and supportive work environment Start your career and grow with us! Apply...
- ...We are hiring Retail Customer Support Representatives to handle customer inquiries and provide excellent service across retail platforms. This role is open to Senior High School graduates, college undergraduates, and college graduates, with or without BPO experience....
- ...Job Summary The B2B Customer Experience Specialist is responsible for managing and growing relationships with existing business clients while... ...Technogym products, services, and industry trends to effectively support clients and recommend solutions. Qualifications...
- ...We’re Hiring: Tier 2 Technical Support! Looking for a role that fosters collaboration... ...Description: We strive to provide our customers with a level of support that reflects the... .... As a Tier 2 Technical Support Specialist you will work alongside the Client's Product...
- ...Madimack is looking for a Costumer Service Representative (Technical Support Role) who will take initiative to identify core opportunities... ...service skills that is required to provide an effective and customer centric support. Clearly identify/ analyze costumers need...
- ...lab procedures Educate patients on results, follow up care, or discharge instructions Basic Life Support (BLS) certification (not required but preferred) Customer service skills Organizational skills Strong communication skills Time management skills...
- ...Description Provide technical support and assistance to customers regarding product features and functionality. Collaborate with sales teams to understand customer needs and provide suitable solutions. Assist in the preparation and delivery of technical presentations...
120000 - 125000 Php
...streaming-media platform with billions of users needs Email and Chat Supports. Dominating the online market and topped the MOST USED... ...Performance incentives Responsibilities: Respond to customer’s inquiries and technical concerns through emails and chats...- ...the products to work. Promote and sell the product by demonstrating how it works along with the benefits it can offer potential customers. Repair and troubleshoot laptops or any IT products. Candidate must possess at least Graduate of any IT related course /...
775000 $ per day
...behind the pursuit. You are a detail-oriented, content-strong GCC specialist who delivers high-quality proposal work under pressure and at... ...to add real value to the response. The Work: As APAC Support for the GCC Sales Engine, you are a dedicated GCC pursuit specialist...- ...on the NYSE with $6.9 billion in revenue, Vertiv has a strong customer base and global reach spanning over 130 countries and has over... ...Brief Job Description : Provides high-quality and valuable support in all service administrative processes. Ensures that information...
- ...Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila! With a 1-day... ...orders, returns, and account updates with accuracy. Work with a supportive team that wants you to succeed Hit key performance targets...
- ...Description Provide technical support for application issues related to business intelligence tools. Collaborate with cross-functional teams to resolve incidents and improve application performance. Analyze user requirements and translate them into technical specifications...
775000 $ per day
...AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Handle inbound T1/T2 technical support contacts for residential fiber internet customers transferred from the...775000 $ per day
...WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES: • Handle inbound T1/T2 technical support contacts for residential fiber internet customers transferred from the automated...775000 $ per day
...management, analysis and visualization knowledge helping and supporting operations and clients in understanding the deliverable and final... ...and concepts, and provide information to all organization customers. 1 to 2 years of related reporting and data analytics experience...- ...Description Provide effective technical support to customers via phone, email, and chat. Troubleshoot and resolve issues related to software and hardware. Guide customers through step-by-step solutions to technical problems. Document customer interactions...
- ...Manage an assigned portfolio of customer accounts, including strategic accounts, trading... ...collection concerns requiring additional support in accordance with established escalation... .... Assist cash application specialist by reviewing received payments and customer...
- ...compliance, improving sales performance, and enhancing customer satisfaction through effective support and supervision SALES AND MARKETING • Volume... ...With at least 1 to 3 years work experience as Retail Specialist • Good communication skills. • Has the ability...
- ...Description Provide technical support to customers via phone, email, or chat. Diagnose and troubleshoot software and hardware issues. Document customer interactions and solutions accurately in the CRM system. Collaborate with team members to improve support...
- ...Job Description: Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the... ...functional requirements. System Configuration: Configure and customize software applications to meet the functional needs of the...
- ...lowest price and acceptable product and service quality with supporting documents. # Conducts background check of suppliers. #(Missing... ..., ordering more materials when necessary. # Responds to customer and supplier inquiries/other concerns. # Contacts supplier in...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist - Telecommunications. Be the first to apply!
