Collections Analyst

Collections Analyst is responsible for managing the timely recovery of outstanding invoices due. The Collector utilizes multiple tools, resources, and a high level of professional communication to effectively resolve and manage aging.

Responsibilities:

Collections and Aging

• Make regular collection contact on all past due accounts.
• Identify and put to action the work an account needs to not exceed a reasonable past due. The focus should be to collect at a rate that allows business to grow and sustain staffing on an account yet limit risk.
• If there is no response to 2 emails, calls should ensue.
• Collection portfolio's past due should be worked front to back on average every 10 to 14 days whereas some may only need monthly maintenance, and others multiple within 1 week.
• Every 3 weeks accounts should be worked smallest to largest to ensure we are cleaning up isolated balance accounts.
• Debits and credits should be processed while working an account holistically.
• Priority to work aging is 60-90+ past due, repeated emphasis on the 90+ and all significant balance 30 day past due accounts before looping back.
• Initiate and orchestrate resolutions, implementing prevention of additional discrepancies when possible.
• Resend invoices as needed and verify all information is accurate.
• Commit to growing self-escalation skillset and being of help to others.

Communications

• Document affiliate, vendor, and facility correspondence within the system as a historical record.
• Communicate timely and professionally.
• Manage emails in an efficient way that responses can be completed within 24 hours. The inbox should be a to do list.

Behavioral Competencies

• Attitude & Effort: Be open to coaching-feedback and the commitment to learning. Implement training and expectations as they ensure excellent department and company outcomes.
• Customer Satisfaction: Provide prompt, quality service to both our internal and external customers, verbally and written.
• Value team and give people the assumption of good intent.
• Time Management: prioritize work tasks ensuring detail, being organized, and showing efficiency.
• Display Mission & Values: Own It: be the difference maker, boldly and authentically. Connect: engage and collaborate openly and sincerely. Wow: impact and inspire, with levity and humanity.

Systems & Tools

• Utilize platforms and tools effectively and efficiently, documenting where and how expected.
• Work fluidly and with proficiency within the credit tools and financial resources such as DNBi, PS payment history, public record, and reporting sites
• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet, Excel) to satisfactorily perform the job functions and duties associated with the position.
• Perform other duties as assigned by the management team.

Requirements:

• Completed 12 years of Education.
• Ability to make sound financial decisions

The ability to:

• Utilize a touch-tone telephone, designated computer programs and peripheral computer equipment, keyboard for numeric entry and retrieval of data, and use of miscellaneous office equipment (fax, printer, and copier)
• Perform basic business math functions
• Use Windows and MS Office applications proficiently
• Ability to type at least 35 words per minute
• Organize tasks and manage time and multi-task with a sense of urgency and efficiency
• Function as a cohesive team member, engaging in open communication with all team members, and proactively working in support of the department's performance goals
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

Preferences:

• At least 1 year of collections preferably B2B

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact dp•@wwrsintl.com

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person