Customer Service Representative ( Agent) - Pasig & Lipa City
15000 - 20000 PhpFull-time
Gratitude Inc
About the role
We are hiring Customer Service Representatives (Call Center Agents) for two accounts: a telecommunications account in Pasig and a media and entertainment account in Lipa City . We are looking for customer-oriented people with good communication and problem-solving skills who can assist customers, answer inquiries and deliver excellent service. Experienced BPO professionals and aspiring candidates are both welcome to apply. All positions are onsite , with shifting schedules .
Responsibilities
- Assist customers with inquiries by phone, chat or email, depending on the account
- Provide accurate information about products, services and accounts
- Address and resolve customer concerns professionally on the first contact where possible
- Deliver excellent customer service on every interaction
- Document customer interactions accurately in company systems
- Meet quality, productivity and attendance targets
- Follow company policies, compliance standards and data privacy guidelines
Available accounts, requirements and salary
| Location Account Education Experience Salary | ||||
Pasig | Telecommunications | HS graduate | At least 6 months of BPO experience | Competitive package |
Lipa City | Media and Entertainment | HS graduate | At least 6 months of BPO experience | ₱19,200 package |
Qualifications
- Good communication and customer service skills
- Strong problem-solving and active listening skills
- Willing to work onsite and on shifting schedules
- Meets the education and experience requirements of the chosen position
- Willing to undergo the recruitment and assessment process
Job details
Locations | Pasig and Lipa City, Batangas |
Work setup | Onsite |
Schedule | Shifting schedules |
Salary | Lipa City: ₱19,200 package. Pasig: competitive |
Why join
- Choose between a telecommunications account and a media and entertainment account
- Package of ₱19,200 for the Lipa City account
- Open to HS graduates with BPO experience
- Career growth with a global BPO company
- Immediate hiring
Vacancy posted 4 days ago
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