Retail Account Specialist - Non-Voice Agent - Weekends off

We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience. Responsibilities Handle inbound customer inquiries via phone, chat, or email Provide accurate information on products, prices, and promotions Assist with orders, returns, and exchanges Document all customer interactions and update system records Escalate complex issues to supervisors Maintain quality, productivity, and customer satisfaction standards Schedule & Training: Shifts include nights, weekends, and holidays Paid training on retail processes and systems Requirements: High School or Senior High School graduate (College preferred) Strong English communication Customer-focused, detail-oriented, and solution-driven Basic computer skills and multitasking Onsite work in Metro Manila Why Join Us Competitive salary with incentives Exposure to retail accounts and skill-building opportunities Supportive team culture and career development