Mandarin Business Control Team Lead
Full-time
J-K Network Services
COMPANY PROFILE: This company is the biggest solutions and service company that supports the Top 10 Biggest Logistics and Freight Forwarding companies around the world. They are known to solve the top companies’ biggest problems. They manage the clients’ invoice audit and payment processing for sellers and buyers. This has been awarded as one of the Top Logistics service providers. Position: Mandarin Logistics Supervisor Industry: Biggest Logistics Firm Location: Cebu City Schedule: Midshift Schedule | (Monday to Friday at 12 noon to 9 pm) Salary: Php90,000 - Php100,000 Work Set-up: Work On-site
BENEFITS:
- HMO: Php 150,000 maximum benefit limit with 2 free dependents
- Php 10,000 medicine reimbursement
- 13th-month pay
- Government Mandated Benefits
- Vacation Leave, Sick Leave, and Anniversary Leave
JOB REQUIREMENTS:
- Open to Filipino and Filipinos who are proficient in Mandarin and English.
- Bachelor's Degree holder.
- Having an exposure in logistics, financial analysis, with exposure to ERP/MRP systems and customer management is a plus.
- With atleast 2 years of experience in handling a team.
- With experience in accounting software and systems.
JOB RESPONSIBILITIES:
- Monitor team performance using KPI reports, scorecards, and service level agreements (SLAs) to achieve operational targets and maintain service quality.
- Oversee logistics audit processes to identify, investigate, and resolve audit exceptions while ensuring compliance with client requirements and established procedures.
- Collaborate with carriers, clients, and cross-functional teams to resolve escalations, address concerns, and ensure efficient service delivery.
- Lead and supervise a team of Logistics Data Analysts/Auditors managing client accounts across Asia, Europe, and the Americas, ensuring accurate and timely completion of audit operations.
- Develop and maintain Standard Operating Procedures (SOPs), process documentation, and work instructions while providing coaching and guidance to team members to improve performance and operational efficiency.
RECRUITMENT PROCESS:
- Paper Screening
- HR Initial Interview
- Supervisor Interview
- Manager Interview and Mandarin Interview
- Background Check & Pre-Employment Medical Exam
- Job Offer
Vacancy posted 8 days ago
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