Patient Care Coordinator (Voice Account)
Full-time
Synlink Recruitment Outsourcing Co. Inc.
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Process orders, forms, applications, and requests accurately.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with team members and other departments to resolve complex issues.
- Stay up to date on product knowledge, company policies, and promotions.
- Identify opportunities to improve customer service processes and suggest improvements.
- HS Graduate or College Graduate
- With or without experience
- Preferably with 1 year voice international account experience
Requirements
Vacancy posted 16 hours ago
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