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CUSTOMER SERVICE ASSOCIATE - CALL CENTER

Full-time

NeksJob Philippines

Position Overview:

We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

  • Manage customer inquiries and requests in a professional manner
  • Identify customer needs and provide appropriate solutions
  • Explain products, services, policies, and procedures clearly
  • Handle customer concerns while maintaining service quality
  • Accurately record customer information and interactions
  • Coordinate with other departments when necessary
  • Follow established processes and performance standards

Minimum Qualifications:

  • No previous call center experience required
  • At least Senior High School graduate
  • Excellent English communication skills
  • Basic computer and typing skills
  • Strong listening and problem-solving abilities
  • Willing to work onsite
  • Willing to work in a shifting schedule
  • Adaptable, dependable, and willing to learn

Training and Development:

Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

Vacancy posted 21 days ago
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