Customer Service Operations Lead
Full-time
J-K Network Services
COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Service Operations Lead
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php25,000-Php35,000
WORK SET UP: Work on site
BENEFITS:
- HMO
- Government benefits
- 13th Month Pay
- Sick Leave
- Government benefits
Job Requirements:
- Bachelor’s degree holder
- With at least 1 to 2 years’ experience in back-office customer service operations
- Amendable to work on site
- Amendable to attend face to face interview
- Can start as soon as possible
JOB RESPONSIBILITIES
- Supervises daily back-office customer service operations, handling client inquiries via email and phone
- Ensures timely, accurate, and professional responses to customer inquiries, requests.
- Coaches, trains, and supports customer service representatives to improve performance and service quality
- Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
- Acts as the primary point of contact for escalated back-office customer concerns
RECRUITMENT PROCESS (Face to Face)
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the Customer Service Operations Lead in Laguna vacancy
- ...forwarding, warehousing, distribution, and customs coordination, ensuring that goods... ..., safely, and on time. Position: Operations Supervisor-Customer service Company Industry: Logistic... ...atleast 1-2 years of experience in Team lead or supervisory Amenable to work...
- ...their business in the Philippines. This company is popular for leading the railway, the logistics, import, export, shipping, trading... ...in Manila to serve the globe. Position: Supply Chain Customer Service Lead Salary: 30,000 to Php 35,000 (Fixed Dayshift) Type...
- ...international clients. They cover freight forwarding, warehousing, distribution, and customs coordination, ensuring that goods move efficiently, safely, and on time. Position: Customer Service officer- logistic Company Industry: Logistic company Location:...
- ...established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services... ...exceed customer expectations. POSITION: Warehouse Operations Lead INDUSTRY: Logistic Company WORK LOCATION: Binan...
- ...logistics, transportation, warehousing services to their client. Company Industry:... ...to 10 years of experience in warehouse operations Amendable work as soon as possible... ...dispatch to ensure efficiency and accuracy. Lead, train, and evaluate warehouse staff,...
- ...established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services... ...customer expectations. POSITION: Customer Care Operations Lead INDUSTRY: Logistic Company WORK LOCATION: Binan...
- ...company is a logistics firm established in 1995, providing comprehensive services including transportation, warehousing, and supply chain solutions to its clients. POSITION: Warehouse Operations Lead INDUSTRY: Logistics and Warehousing Industry WORK LOCATION:...
- ...Profile: A Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years. Position: Warehouse Customer Operations Supervisor Industry: Japanese Shipping and Cargo Firm Location: Laguna...
- ...Description Interact with customers to provide information and assistance regarding products and services. Resolve customer complaints and issues in a timely and... ...and Competencies: Proficient in call center operations, strong problem-solving abilities, excellent...
- ...Job Overview We are looking for motivated individuals to assist customers by phone. This is an entry-level opportunity, and applicants... ...Record call information in the company system. Follow customer service procedures. Escalate issues when additional assistance is...
- ...Customer Service Representatives are the frontline of our support operations. You’ll be assisting customers with inquiries, complaints, returns, upgrades, and purchases. Whether it’s resolving concerns or providing technical guidance, your goal is to ensure a positive...
- ...warehousing, distribution, and customs coordination, ensuring that... ...time. Position: Customer Service Supervisor Company... ...years of experience in Team lead or supervisory • Amenable to... ...Performance Indicators (KPIs) and operational metrics to management. Recruitment...
- ...and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years. Position: Warehouse Customer... ...years of work experience in customer service in warehouse operations. Experience working in customer-focused...
- ...necessary paperwork. ~ Working with internal teams (operations, accounting, etc.) and external parties (shipping lines, a customs brokers, agents etc.) to ensure smooth... ...towards difficult situations. ~ Good customer service and communication skills. ~ Can start ASAP...
- ...Role We are seeking a dedicated, adaptable, and empathetic Customer Service Representative (CSR) to join our growing team. In this role,... ...designated sites in Bay, Los Baños, and Calamba based on operational schedules and business needs. Team Collaboration: Cultivate...
- ...established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services... ...Handles daily back-office customer service operations, responding to client inquiries via email and phone Ensures...
- ...Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years. Position: Customer Support Staff – Logistics Operations Industry: Japanese Shipping and Cargo Firm Location: Laguna Technopark...
- ...Customer Service Representative – Technical Support Welcome to a Great Place for Great Careers! At iQor, our Customer Service Representatives... ...• Perform other duties as assigned to support business and operational needs. Who We're Looking For • At least a High School...
- ...Description Respond to customer inquiries through various channels including phone, email... ...Provide information about products and services, resolving customer issues efficiently.... ...technical skills related to call center operations Qualities and Traits: Strong...
- ...PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations. POSITION: Customer Operations Associate (Back Office) INDUSTRY: Logistic Company...
- ...CUSTOMER SERVICE ASSOCIATE JOB SUMMARY : Truck monitoring Truck booking GC monitoring Truck replacement S-Commerce (new... ...S-COMMERCE ASSISTANT With experience in managing vendor operations, coordinating truck bookings, and monitoring deliveries to ensure...
- ...Description Assist customers with inquiries and issues via phone, email, or chat Maintain a high level of customer satisfaction by... ...Participate in training and development programs to enhance customer service skills Requirements Educational Qualifications: Diploma...
- ...their business in the Philippines. This company is popular for leading the railway, the logistics, import, export, shipping, trading... ...opened its office in Manila to serve the globe. Position: Customer Service Associate (Shipping) Salary: Php 18,000 to Php30,000 (Fixed...
- ...its business to the Philippines. The company is well known for leading industries such as railway, logistics, import, export,... ...opened its office in Manila to serve global clients. Position: Customer Service Associate (Logistics) Salary: Php 18,000 – Php 30,000 (Fixed...
- ...forwarding, warehousing, distribution, and customs coordination, ensuring that goods move... ...safely, and on time. Position: Customer Service officer- logistic Company Industry:... ...customers’ needs and expectations are met, leading to high satisfaction and loyalty., •...
- ...Description Provide expert travel advice and recommendations to customers based on their preferences and budgets. Assist customers... ...with suppliers and vendors to secure the best prices and services for clients. Requirements Educational Qualifications:...
- A Call Center Representative manages inbound and outbound calls, assists customers with inquiries, resolves concerns, and provides accurate information while delivering excellent customer service and maintaining a positive customer experience.
- ...Technical Troubleshooting: Diagnose and resolve customer issues regarding hardware, software, internet connectivity, or device setups. Guided Assistance: Walk customers step-by-step through technical processes over the phone, email, or live chat. Documentation:...
- ...Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences...
- ...Description Respond to customer inquiries via phone, email, and chat. Assist customers with product selection and issue resolution. Maintain a high level of customer satisfaction through effective communication. Document customer interactions accurately in...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Operations Lead. Be the first to apply!
