Customer Service Operations Lead
Full-time
J-K Network Services
COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Service Operations Lead
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php25,000-Php35,000
WORK SET UP: Work on site
BENEFITS:
- HMO
- Government benefits
- 13th Month Pay
- Sick Leave
- Government benefits
Job Requirements:
- Bachelor’s degree holder
- With at least 1 to 2 years’ experience in back-office customer service operations
- Amendable to work on site
- Amendable to attend face to face interview
- Can start as soon as possible
JOB RESPONSIBILITIES
- Supervises daily back-office customer service operations, handling client inquiries via email and phone
- Ensures timely, accurate, and professional responses to customer inquiries, requests.
- Coaches, trains, and supports customer service representatives to improve performance and service quality
- Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
- Acts as the primary point of contact for escalated back-office customer concerns
RECRUITMENT PROCESS (Face to Face)
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted a month ago
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