TELCO Call center agents

Talent Outsourcing Channel Solutions' is seeking an enthusiastic and committed Telco Customer Service Representative to join our growing team in Cagayan de Oro Misamis Oriental. As a full-time member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued clients. Key Responsibilities Respond to inbound customer inquiries, complaints, and requests via telephone, email, and chat channels Troubleshoot and resolve customer issues in a timely and professional manner Provide accurate information about our products and services, and assist customers in navigating our systems Maintain a positive and engaging attitude, ensuring a great customer experience Document all customer interactions and follow up as needed Adhere to established company policies, procedures, and quality standards Continuously seek opportunities to improve customer satisfaction and streamline processes What We're Looking For High school diploma or equivalent applicant with 6mos. experience in a customer service or call centre environment is preferred Strong communication and interpersonal skills, with the ability to listen and respond effectively Proficiency in using computer systems and software applications Excellent problem-solving and decision-making abilities Commitment to providing exceptional customer service Fluency in English and the local language What We Offer Competitive salary and performance-based bonuses Comprehensive health and medical benefits Opportunities for career advancement and professional development Supportive and collaborative work environment Fun and engaging team-building activities