Easy Account - Healthcare Specialist - Mandaluyong

Customer Service Representative - Healthcare Metro Manila | Onsite Sapient About us Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us. Job Description We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage. You will provide accurate guidance, resolve concerns professionally, and ensure a positive experience. Responsibilities: Handle inbound inquiries via phone, chat, or email Provide information about healthcare services, insurance claims, and coverage Assist clients with submitting forms and claim requests Document all interactions and case details accurately Escalate complex issues to supervisors when needed Maintain quality, productivity, and customer satisfaction metrics Schedule & Training: Shifts include nights, weekends, and holidays Paid training on healthcare processes and company systems Requirements: High School or Senior High School graduate (College preferred) Strong English communication skills Detail-oriented and customer-focused Basic computer skills and multitasking ability Willing to work onsite in Metro Manila Why Join Us Competitive pay with incentives Exposure to healthcare accounts and processes Supportive team, mentorship, and career development Apply Now Build your career in healthcare customer service at Sapient and help clients navigate services with confidence.