Customer Service Representative
Full-time
Sendiva Logistics Corporation
Export
- Receive booking inquiry/ booking request from customer.
- Inquire updated rates and vessel schedule to carrier
- Coordinate quotation with the Supervisor, then send to customer for their nomination.
- Book with carrier and trucker upon confirmation of Customer
- Send booking confirmation/ATW to Customer and Trucker to schedule container pull out - Send Pre-advise to carrier
- Request final CIPL from customer for ED lodgment and Customs Clearance processing.
- Update customer for BOC Portal Status, then proceed to A/W Payment online. - Send FSI to Carrier for BL issuance.
- Upon confirmation of BL draft follow up billing charges from carrier to settle charges.
- Coordinate with carrier/Track vessel departure thru MICT track and trace or ATI Web track.
- Send final BL to Customer for their reference.
- Job liquidation to bill customer.
Import
- Receive shipping documents from customer.
- Check arrival details with carrier’s track and trace, MICT, ATI, and Vessel tracker to update client.
- Coordinate carrier for arrival details and billing charges for request to finance department. *For PEZA shipment, request change of BL Nature Code to 24.
- Once inbound, coordinate immediately with Broker for D&T computation to approve by client.
- Await lodgment to prepare shipping documents for EDO processing and upload to BOC portal for final assessment- for non-SGL. -- For SGL, send SAD and FAN to customer for settlement of D&T. - Once final, send SAD and FAN to customer to settle D&T.
- Once D&T is settled and DO is released, payment of port charges to proceed for gate pass. - Book with trucker the delivery of container, send processed shipping docs, DO and gate pass.
- Monitor and update client for the delivery of cargo. - Job liquidation to bill customer.
Domestic Air
- Receive booking inquiry from customer.
- Coordinate with sales executive for quotation.
- Once confirmed, schedule transfer the next day, coordinate agent in Final Destination for the pull out and delivery of cargo, send AWB copy to agent. - Monitor and update client with the delivery.
- Job liquidation to bill customer
OTHER DUTIES MAY ASSIGNED
• Other duties include working in the absence of Customer Service – Domestics.
Vacancy posted 3 days ago
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