GBS Standardization Subject Matter Expert (Temporary)

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Location: Taguig City, Philippines

Department: Delivery Exellence

Role: Temporary (12 months)

Reporting to: Standardization Workstream Lead Bespoke

GBS Standardization Subject Matter Expert (Temporary)

Why does this role exist?

The GBS Standardization Subject Matter Expert provides functional expertise and analysis by conducting a thorough analysis of current processes and drives the creation of Gold Standard processes, systems, channels, organizational responsibilities, controls, metrics, and KPIs. The role supports an integrated end‑to‑end process view and collaborates closely with IT, operational teams, and functional counterparts to deliver standardization outcomes. 

What will you do?

In this role, you will:

• Deliver functional expertise by analyzing AS‑IS processes to provide insights for standardization
• Co‑create and develop TO‑BE standard processes, including systems, controls, metrics, and KPIs
• Identify process input and output dependencies to support an integrated end‑to‑end design
• Collaborate with IT to define and document system requirements
• Consult operational teams on KPIs, automation opportunities, and improvement suggestions prior to standard design
• Create comprehensive process documentation and document agreed deviations and exceptions
• Coordinate approvals of standard processes and exceptions with stakeholders
• Support the definition of standardization scope and roadmap
• Create training materials and support training delivery for new standards
• Participate in user acceptance testing, create test scripts, and report risks or issues
• Support data migration activities and contribute to change management initiatives

Who are we looking for?

• Experience in a relevant functional area within a GBS environment
• Project involvement or project management experience
• Fluency in English, written and spoken
• Strong understanding of functional processes and systems
• Strong organizational, communication and presentation skills
• Solid process knowledge and time management skills
• Project management skills are considered an asset

What to expect?

• At JTI GBS, we prioritize your well ‑ being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world ‑ class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.