WFM Software Administrator 1 - NCLH
32000 PhpGratitude Inc
WFM Software Administrator 1 - NCLH
Job Overview & Details
Work Location: Mall of Asia (MOA), Pasay City
Work Setup & Schedule: Onsite | Shifting Schedule
Compensation & Benefits:
Base Salary: Up to PHP 32,000 / month (Max)
Night Differential: 20%
Allowance: PHP 1,000 / month
Job Description & Key Responsibilities
WFM System Administration & Support: Administer, configure, and maintain workforce management (WFM) software and related operational tools across contact center operations.
Workforce Planning & Adherence: Facilitate and monitor core WFM activities, including staffing, scheduling, capacity planning, forecasting, and policy adherence.
Reporting & Analytics: Generate, analyze, and present key workforce performance reports to drive data-driven operational decisions.
Process Improvement: Continuously identify operational bottlenecks, suggest efficiency gains, and share WFM best practices across teams.
Operational & Quality Support: Track quality initiatives, assist with WFM system implementations, and support multiple contact center lines of business as required.
Team Guidance & Training: Assist with WFM training execution and provide operational guidance to junior team members to meet day-to-day objectives.
Qualifications & Requirements
Education: Bachelor's degree in a related field (e.g., Information Technology, Statistics, Business Administration, or equivalent).
Experience:
1–2 years of experience in Workforce Management (WFM), Workforce Planning, Scheduling, Forecasting, or BPO/Contact Center Operations.
Hands-on experience with WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys, or similar platforms).
Technical Skills:
High proficiency in Microsoft Excel (complex formulas, reporting, and dashboard creation).
Strong analytical, reporting, and quantitative problem-solving skills.
Soft Skills & Attributes:
Proven ability to work independently, manage competing priorities, and follow established operational guidelines.
Experience in team coordination or leadership is an advantage.
25000 - 30000 Php
...Job Title: WFM Software Administrator 1 -NCLH JD: Oversees and supports all operational aspects of workforce management within the contact center. Facilitates and monitors workforce planning activities, including staffing, scheduling, forecasting, and adherence...- ...Job Title : WFM SOFTWARE ADMINISTRATOR 1 – NCLH Job Description : We are looking for a skilled and motivated WFM SOFTWARE ADMINISTRATOR 1 – NCLH to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional...
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32000 Php
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