Customer Service Representative - Travel & GDS
27000 PhpFull-time
Orbit Teleservice NCR
Job Description: We are seeking experienced GDS Travel Specialists to join our dynamic travel account team. You will be responsible for assisting customers with flight bookings, travel changes, cancellations, and itinerary management using Global Distribution Systems (GDS). Key Responsibilities:
- Handle booking, rebooking, cancellations, and travel-related inquiries via GDS
- Provide accurate travel information and recommendations to customers
- Assist with itinerary planning and fare calculations
- Ensure excellent customer experience by resolving issues promptly and professionally
- Adhere to airline and company policies and guidelines in managing reservations
- Work in a fast-paced, shifting environment to meet customer needs
- High School Graduate (minimum educational requirement)
- At least 1 year of experience using a GDS platform
- Strong communication and problem-solving skills
- Excellent attention to detail and organizational abilities
- Willing to work on a shifting schedule including nights, weekends, and holidays
- Amenable to work on-site
- Competitive salary packages
- Health Maintenance Organization coverage starting on Day 1
- Performance-based incentives
- Paid training and opportunities for career advancement
- Life insurance and company-sponsored events
- 13th month pay and other supplemental bonuses
Vacancy posted a month ago
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