Be a world-class Call Center Agent with the Best - Join CONCENTRIX BAGUIO the No1 BPO - Open to HIGH SCHOOL graduates with or without BPO experience

Job Description

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS
• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

Job Qualifications

CANDIDATE PROFILE • 18 years old or above • computer & internet literate • must be FLUENT in English; keep in mind that you'll be conversing with foreign customers • committed to full-time long-term employment All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins. EDUCATIONAL & PROFESSIONAL ATTAINMENT • at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12) • not tied up with academics; not currently studying nor enrolling for school • fresh college graduates are encouraged to apply • BPO experience handling international voice account is a DEFINITE PLUS but not required. NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

Company Information

CONCENTRIX Philippines Ordonio Drive, Camp John Hay Baguio City, Benguet 2600 Website: Isn't it assuring to be part of the #1 BPO in the industry who's been awarded the BEST COMPANY TO WORK FOR. CONCENTRIX – your future employer – was recognized for adopting global best practices in staff engagement, talent development, and career advancement. We are an organization like no other. We are fanatical about our people and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! • be part of the Largest Private Employer in the Philippines • ICT-BPO Hall of Fame Awardee • #1 Spot on the Inspiring Workplaces’ Global Top 100 List • 2024 Golden Bridge Business and Innovation Awards winner • Globee® Customer Excellence Awardee for innovations • Fortune Most Admired company for 9 consecutive years • TMC’s Annual CUSTOMER Product of the Year awardee • PEZA Hall of Fame awardee • chosen by the top 50 Fortune500 companies • work with the best and brightest business minds in the industry • find fulfillment in your work as you see the merits of your efforts directly impacting the business everyday.