Production Agent
Full-time
Gratitude Inc
Job Description: Production Agent
Eton, Quezon City
Work Setup:
100% On-site
Compensation:
Up to 20% salary increase based on last-drawn salary, plus ₱2,400 allowance
Joining Bonus:
₱40,000
Salary Limit:
Candidates with salary expectations above ₱50,000 will not be considered.
Job Overview
We are hiring Production Agents with experience in US or UK banking and telephony processes. The ideal candidate should have a background in financial services, strong customer service skills, and the ability to handle international customer interactions professionally.
Key Responsibilities
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Handle customer inquiries related to banking and financial services.
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Assist with banking, collections, fraud, underwriting, payouts, or similar financial processes.
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Communicate effectively with US/UK customers through telephony channels.
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Identify customer concerns, analyze issues, and provide appropriate resolutions.
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Maintain service quality, accuracy, and compliance with company procedures.
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Ensure professional communication and a positive customer experience.
Qualifications
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Education: High school graduate under the old curriculum, Senior High School graduate, at least a second-year college undergraduate, or college graduate.
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1–2 years of experience in US/UK banking and telephony.
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Experience in banking, collections, fraud, underwriting, payouts, or related financial services.
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Strong problem-solving and decision-making skills.
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Good verbal communication skills with a confident and assertive approach.
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Understanding of customer service and willingness to handle international customers.
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Willingness to work 100% on-site in Eton, Quezon City.
Hiring Process
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Complete SAP registration.
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Attend the walk-in interview.
Application
Interested candidates must complete the questionnaire before proceeding.
The ₱40,000 joining bonus and final compensation are subject to the employer's applicable eligibility criteria and terms.
Vacancy posted 21 hours ago
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