Customer Service Supervisor
Full-time
ExcelSource Multi-Purpose Cooperative
Description - Manage daily operations of the customer service team to ensure high-quality support.
- Train and mentor team members to enhance performance and customer satisfaction.
- Develop and implement customer service policies and procedures.
- Monitor key performance indicators (KPIs) to assess team effectiveness and customer feedback.
- Resolve escalated customer issues promptly and efficiently.
Requirements
- Job Title: Customer Service Supervisor
- Job Function: Account Supervisor
- Responsibilities and Duties: Strong understanding of customer service best practices and crisis management.
- Qualities and Traits: Excellent leadership and interpersonal skills with a focus on team development.
- Qualities and Traits: Exceptional problem-solving abilities and conflict resolution skills.
- Qualities and Traits: Ability to analyze data and metrics to drive improvements in service delivery.
- Qualities and Traits: Strong communication skills, both written and verbal, to liaise effectively with customers and team members.
Vacancy posted 12 days ago
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