Customer Service Representative
Full-time
Tres Marias
Duties and Responsibilities
- Handle incoming and outgoing customer calls regarding inquiries, reservations, events, and other services.
- Respond promptly to customer messages through social media pages, chatbots, and other online communication platforms.
- Provide accurate information about menu offerings, promotions, events, operating hours, and branch locations.
- Assist customers with reservations, bookings, and event inquiries.
- Address customer complaints or concerns professionally and escalate issues to the appropriate department when necessary.
- Monitor and manage chatbot responses to ensure timely customer assistance.
- Maintain records of customer interactions, inquiries, and complaints for documentation and reporting purposes.
- Coordinate with branch staff and management to ensure customer requests are properly addressed.
- Assist in promoting ongoing promotions, events, and special offers to customers.
- Ensure customer satisfaction by providing friendly, efficient, and professional service at all times.
- Perform other administrative or customer service-related tasks as assigned by management.
Qualifications
- Bachelor's Degree of any course
- With at least experience in customer service, customer care, or customer handling
- Excellent verbal and written communication skills.
- Knowledgeable in handling social media platforms
- Ability to handle multiple inquiries and work in a fast-paced environment.
- Customer-oriented with a positive and professional attitude.
- Fresh Graduates are encourage to apply!
Vacancy posted 1 day ago
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