Incident Engineer (NOC)

About Playnetic

Playnetic is a fast-growing iGaming studio focused on building high-quality, engaging casino games for global markets. Our mission is to combine technical excellence with creative innovation to deliver reliable, scalable, and entertaining gaming experiences.

Our engineering culture is built on ownership, collaboration, and continuous improvement. We operate live platforms and games at scale, ensuring stability, performance, and a seamless player experience across all markets.

The Role

We are looking for a Platform & Live Operations Analyst to support the stability, monitoring, and incident handling of our production platform and live games.

In this front-line operations role, you will be responsible for real-time monitoring, early issue detection, and supporting structured incident response. You will play a key role in maintaining platform health, reducing operational risk, and ensuring smooth onboarding and go-live of operators.

This role is ideal for someone who is proactive, detail-oriented, and comfortable working in a fast-paced, live environment where reliability and response times are critical.

What You’ll Do

Monitoring & Operational Support

• Monitor platform systems and live games using observability tools

• Detect anomalies in performance, gameplay, payouts, and system behaviour

• Maintain dashboards, alerts, and monitoring coverage

Incident Detection & Coordination

• Identify, classify, and escalate incidents based on severity

• Support incident coordination, investigation, and resolution

• Ensure incidents are tracked, documented, and communicated

Operational Discipline & Controls

• Follow procedures, runbooks, and escalation paths

• Perform configuration validation and operational checks

• Support operational readiness for releases and launches

Risk & Issue Visibility

• Proactively identify risks and abnormal behaviours

• Support root cause analysis and post-incident reviews

• Highlight repeat or systemic issues

Operator Onboarding & Go-Live Support

• Monitor onboarding processes and validate readiness

• Track milestones, risks, and go-live checkpoints

• Support early-stage incident detection

• Ensure adherence to documentation and procedures

Continuous Improvement

• Improve monitoring, automation, and tooling

• Strengthen operational standards and playbooks

• Enhance early detection and response

What You’ll Bring

• Experience in operations, NOC, live operations, or production support

• Strong attention to detail and pattern recognition

• Familiarity with monitoring and incident management tools

• Ability to work in real-time, high-pressure environments

• Strong communication and structured thinking

Nice to Have

• Experience in iGaming or gaming environments

• Familiarity with Datadog, Grafana, Kibana, or similar

• Understanding of incident management frameworks

• Exposure to onboarding or release processes

Why You’ll Love Working at Playnetic

• Work at the core of live platform and game operations

• Strong culture of ownership and continuous improvement

• Exposure to real-time systems and cross-functional teams

• Flexible remote and hybrid working options

• Growing company with strong ambition

Location

Fully remote initially, moving into a hybrid based role once our office hubs are setup in Philippines, Bulgaria, Hungary and Poland.

What we offer

• Opportunity to work on high-impact live operations

• Collaborative, international environment

• Flexible working model

• Career growth in a scaling company

Benefits

• Annual leave and sick leave

• Additional wellbeing day

• Gifts and milestone celebrations

Ready to help keep our platform running at its best?
Apply now and be part of Playnetic’s journey.