Application Support Engineer - Technology Architect (Microsoft Intune)

Job Summary

We are seeking an experienced Application Support Engineer – Technology Architect specializing in Microsoft Intune to design, implement, and optimize modern endpoint management solutions. The ideal candidate will have deep expertise in Microsoft Intune, cloud-native device management, application deployment, and endpoint configuration, with the ability to lead technical decisions and support enterprise-wide technology initiatives.

The role focuses on transitioning from traditional on-premises imaging to cloud-native endpoint management, designing zero-touch provisioning, and establishing scalable application packaging and deployment processes.

Key Responsibilities

Technology Architecture and Leadership

• Design and deliver technology architecture for platforms, products, and enterprise engagements.

• Define scalable solutions that meet performance, capability, security, and operational requirements.

• Serve as a Subject Matter Expert (SME) for Microsoft Intune and endpoint management.

• Lead and coordinate team activities, contribute to technical decisions, and resolve complex issues across multiple teams.

• Facilitate knowledge-sharing sessions and technical training to improve team capabilities.

• Maintain technical documentation, architecture designs, procedures, and operational standards.

Microsoft Intune and Modern Endpoint Management

• Design, implement, and maintain Microsoft Intune architecture for enterprise endpoint management.

• Lead the transition from traditional on-premises imaging to cloud-native device provisioning and management.

• Design tenant structures, naming conventions, device group hierarchies, and management policies.

• Implement Windows Autopilot and zero-touch provisioning solutions.

• Establish application packaging, testing, deployment, update, and lifecycle management procedures.

• Monitor endpoint management performance and continuously improve configuration, reliability, and user experience.

• Troubleshoot complex device enrollment, application deployment, policy configuration, and compliance issues.

SCCM / MECM Architecture

• Develop site planning and software distribution strategies for Microsoft Configuration Manager environments.

• Conduct discovery, gap analysis, migration planning, and environment consolidation.

• Design and optimize task sequences for operating system deployment and endpoint configuration.

• Support integration or migration between traditional endpoint management tools and modern cloud-based management solutions.

Application Support and Optimization

• Provide expert guidance on application support methodologies and best practices.

• Investigate and resolve complex application and endpoint management issues within agreed timelines.

• Analyze system performance metrics and implement corrective or preventive improvements.

• Collaborate with infrastructure, security, application, and service delivery teams.

• Support integration between cloud-based services and existing on-premises systems.

Required Technical Skills

• Expert-level Microsoft Intune administration and architecture.

• Modern endpoint management and cloud-native device management.

• Windows Autopilot and zero-touch provisioning.

• Device enrollment, configuration profiles, compliance policies, and application deployment.

• Application packaging, testing, updating, and lifecycle management.

• Tenant design, device groups, naming conventions, and policy architecture.

• Endpoint migration planning and troubleshooting.

• Technical documentation, architecture design, and stakeholder coordination.

Preferred Skills

• Microsoft Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM).

• Microsoft 365 services and integration with Microsoft Intune.

• Operating system deployment, task sequence design, site planning, and software distribution.

• Experience migrating from traditional on-premises imaging to cloud-native endpoint management.

Qualifications and Requirements

• Minimum 5 years of hands-on experience with Microsoft Intune.

• Strong experience designing and implementing enterprise endpoint management solutions.

• Proven ability to troubleshoot complex technical issues and recommend scalable solutions.

• Experience leading technical activities, making architecture decisions, and coordinating multiple teams.

• Strong analytical, problem-solving, documentation, and communication skills.

• Ability to work onsite in Manila on a shifting schedule.

Work Arrangement

• Location: Manila, Philippines.

• Work setup: Onsite.

• Shift: Shifting schedule.

Recruitment Process

1. Endorsement for validation.

2. CV review and submission through Workday, together with the required HRI toolkit, FCV, and CV.

3. Client review.

Application Requirements

• Submit an updated CV in PDF format highlighting relevant Microsoft Intune architecture and implementation experience.

• Include screening notes aligned with the role's technical requirements.

• Candidates should disclose any active or recent application with the hiring organization and any active Workday profile to avoid duplicate submissions.