Quality Assurance - GDS Travel (MOA Pasay / Cebu) | Onsite
Full-time
Tasq Staffing Solutions, Inc.
Work Setup: Onsite
Work Location: Cebu / MOA Pasay
Requirements:
- At least 2 years in college (No back subjects).
- At least 1 year as BPO QA for Travel Campaign with at least a year of GDS experience
Job Responsibilities:
- Transaction Auditing: Diligently oversee booking, cancellation, and ticket reissuance activities to guarantee full compliance with client standards and process protocols.
- GDS & Fare Compliance: Ensure all bookings and modifications via GDS are precise, cost-efficient, and align perfectly with international fare and routing regulations.
- Coaching & Feedback: Deliver timely, event-driven, and continuous feedback to empower travel consultants and boost their performance.
- Process Improvement: Analyze emerging trends to pinpoint training opportunities, resolve process challenges, and elevate customer satisfaction to new heights.
- Reporting: Craft insightful, regular quality reports that provide leadership and stakeholders with valuable performance metrics and actionable insights.
Vacancy posted 22 days ago
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