Remote Medical Receptionist/Administrative Assistant for a Consultant Psychiatrist in Australia (Home Based Part Time)

• Answer incoming patient and referral calls in a warm, professional and compassionate manner.

• Respond to general enquiries about appointments, referrals, fees and practice processes.

• Ensure patients feel heard, supported and well looked after from their first contact with the practice.

• Respond to patient and referrer emails promptly and professionally.

• Set up new patient profiles and maintain accurate information in Halaxy.

• Assist with bookings, referrals and general administrative tasks.

• Communicate closely with other administration team members to ensure smooth follow-up and continuity.

• Recognise when clinical, urgent or sensitive enquiries need to be escalated appropriately.

• Complete email and administrative work during quieter periods between calls.

• Maintain strict patient confidentiality and privacy at all times.