Call Center Canadian Telco Representative J15
Full-time
NeksJob Philippines
Job Title: Call Center Representative (Canadian Telco Account)
Job Type: Full-Time
Location: Iloilo City
Job Summary:
As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. You will handle inbound and outbound calls, providing support for billing inquiries, technical issues, and general account information. You will work closely with other team members to ensure that customer inquiries are resolved promptly and efficiently.
Key Responsibilities:
Provide excellent customer service over the phone and through email
Answer customer inquiries regarding billing, technical issues, and general account information
Escalate complex issues to the appropriate team member or manager
Update customer records with accurate information
Follow established procedures for handling customer inquiries and complaints
Meet or exceed performance targets such as call quality, customer satisfaction, and average handle time
Work collaboratively with other team members to ensure customer inquiries are resolved efficiently
Maintain a positive and professional demeanor when interacting with customers
Qualifications:
- High school diploma or equivalent required; some college coursework or a degree is preferred
- Previous experience in a customer service or call center role is an asset
- Strong communication skills, both verbal and written, with a clear and friendly telephone manner
- Ability to work in a fast-paced, high-volume environment
- Strong problem-solving skills and the ability to think on your feet
- Excellent organizational skills and attention to detail
- Basic computer skills and the ability to learn new systems quickly
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are looking for a challenging and rewarding career in a dynamic and growing industry, we encourage you to apply today!
Vacancy posted 14 days ago
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