Call Center Canadian Telco Representative J15
Full-time
NeksJob Philippines
Job Title: Call Center Representative (Canadian Telco Account)
Job Type: Full-Time
Location: Iloilo City
Job Summary:
As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. You will handle inbound and outbound calls, providing support for billing inquiries, technical issues, and general account information. You will work closely with other team members to ensure that customer inquiries are resolved promptly and efficiently.
Key Responsibilities:
Provide excellent customer service over the phone and through email
Answer customer inquiries regarding billing, technical issues, and general account information
Escalate complex issues to the appropriate team member or manager
Update customer records with accurate information
Follow established procedures for handling customer inquiries and complaints
Meet or exceed performance targets such as call quality, customer satisfaction, and average handle time
Work collaboratively with other team members to ensure customer inquiries are resolved efficiently
Maintain a positive and professional demeanor when interacting with customers
Qualifications:
- High school diploma or equivalent required; some college coursework or a degree is preferred
- Previous experience in a customer service or call center role is an asset
- Strong communication skills, both verbal and written, with a clear and friendly telephone manner
- Ability to work in a fast-paced, high-volume environment
- Strong problem-solving skills and the ability to think on your feet
- Excellent organizational skills and attention to detail
- Basic computer skills and the ability to learn new systems quickly
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are looking for a challenging and rewarding career in a dynamic and growing industry, we encourage you to apply today!
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Call Center Canadian Telco Representative J15 in Iloilo vacancy
- ...Job Summary: A Call Center Agent is responsible for assisting customers by answering inquiries, resolving concerns, and providing accurate information about products and services through phone, email, or chat. This entry-level role is ideal for individuals with strong...
- ...NOW HIRING: Customer Service Representative (Csr) Are you someone who enjoys assisting people, providing solutions, and making every... ...customer service, healthcare support, membership support, or call center operations Familiarity with CRM tools and ticketing systems...
- ...resolving concerns, and delivering excellent customer service in English. Key Responsibilities: -Handle inbound and outbound customer calls, emails, or chats -Assist international customers with product or service inquiries -Provide accurate information and effective...
- ...Description Handle inbound and outbound calls efficiently and professionally. Provide accurate information and support to customers... ...in a relevant field. Experience Level: 3 –5 years in a call center or customer service role. Skills and Competencies: Strong...
21000 - 22000 Php
...Job Title: Customer Service Representative (Pooling – Iloilo City) Posting Start Date: 05/15/2025 Company: Hinduja Global Solutions (HGS... ...and loyalty. Key Responsibilities Handle inbound calls and resolve concerns using proactive customer service and call...- ...The Call Center Representative serves as the primary point of contact for customers, providing exceptional service and support by handling inquiries, resolving issues, and offering solutions. This role requires strong communication, problem-solving skills, and a customer...
- ...Handle incoming customer calls and provide support. Respond to customer inquiries and resolve issues effectively. Maintain a positive... ...Qualities and Traits: Strong interpersonal and people skills Skills and Competencies: Familiarity with call center operations...
- ...Description Handle incoming calls and assist customers with inquiries and issues. Provide accurate information about products and services. Document customer interactions in the system. Resolve customer complaints and escalate issues as necessary. Maintain...
- ...seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will serve as the... ...degree preferred. Previous experience in customer service, call center, retail, or a related field is an advantage. Strong verbal...
- ...We are seeking motivated individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via...
- ...Educational Qualifications: Bachelor’s degree in a relevant field preferred. Experience Level: 1-3 years of experience in a call center or customer service environment. Skills and Competencies: Proficient in English language; strong customer service skills....
- ...Educational Qualifications: High School Diploma or equivalent. Experience Level: 1-3 years of experience in a customer service or call center role. Skills and Competencies: Strong customer service and communication skills. Qualities and Traits: Empathetic,...
- ...Job Description We are looking for enthusiastic and motivated individuals to join our team as Call Center Agents . No prior experience is required—we provide comprehensive training to help you succeed. As a Call Center Agent, you will assist customers by answering...
- ...Job Job Summary A Call Center Agent is responsible for handling inbound and outbound customer calls, addressing inquiries, resolving complaints, providing product or service information, and ensuring customer satisfaction. The role requires excellent communication skills...
- ...Description Handle incoming calls from customers and provide exceptional service. Resolve customer inquiries and issues in a timely... ...Experience Level: 1–3 years of relevant experience in a call center environment. Skills and Competencies: Strong communication and...
- ...Description Handle incoming calls and address customer inquiries efficiently. Provide information about products and services to customers. Resolve customer complaints and issues with a positive attitude. Document customer interactions and feedback accurately...
- What You’ll Do: Help Customers: Answer incoming questions and handle requests from the public. Communicate Clearly: Talk to customers. Provide Support: Give accurate information about products or services and guide customers through any issues they have. Requirements...
- ...issues and complaints efficiently, demonstrating problem-solving skills. Maintain detailed records of customer interactions in the call center software. Collaborate with team members to improve service quality and streamline processes. Requirements Educational...
- ...Description Handle inbound and outbound customer calls professionally. Provide accurate information regarding products and services. Resolve customer issues and complaints effectively. Maintain detailed records of customer interactions in the database. Collaborate...
- ...Strong problem-solving and interpersonal skills Willingness to work flexible schedules Advantage But Not Required: BPO or call center experience Sales or customer-facing experience Perks of job Competitive monthly salary Attendance and performance...
- ...Qualifications: Bachelor’s degree in a relevant field preferred. Experience Level: 1-3 years of experience in a customer service or call center environment. Skills and Competencies: Strong communication and interpersonal skills. Skills and Competencies: Proficient...
- ...Get Hired: Up to ₱25,000 + Bonus!Customer Service Representatives Needed. GROW YOUR CAREER WITH US! ? We are expanding our teams in ILOILO. We prioritize your professional future with a supportive management structure and great benefits. WHAT WE OFFER:...
- ...Description Handle incoming customer calls and provide assistance with inquiries. Resolve customer issues through effective problem... ...Qualities and Traits: Strong work ethic and reliability Skills and Competencies: Familiarity with call center operations...
- ...As a Customer Service Representative, you will assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth and positive experience with our products and services. The role may be onsite or remote, depending on the assigned account....
- ...Description Handle incoming calls and respond to customer inquiries effectively. Provide accurate information to customers regarding products and services. Resolve customer inquiries and issues effectively and efficiently. Maintain a positive attitude and foster...
- ...We're looking for customer-focused and motivated Call Center Agents to join our growing team! As a Call Center Agent, you will handle customer inquiries, provide information about products and services, resolve concerns efficiently, and ensure every customer enjoys a positive...
- ...Description Answer incoming calls and provide excellent customer service. Assist customers with inquiries and resolve issues efficiently... ...skills, strong problem-solving abilities, experience in call centers is a plus, effective people skills. Qualities and Traits:...
- Job Overview Provide excellent customer service by assisting customers with inquiries, resolving concerns, and delivering accurate information via phone, chat, or email. Responsibilities Handle customer inquiries and concerns. Provide accurate information and...
- ...Description Handle incoming calls and address customer inquiries professionally. Provide accurate information regarding products and services. Maintain customer records by updating account information. Resolve customer issues efficiently and effectively....
- ...? YOUR REWARDS & BENEFITS: Competitive Salary Package: Up to ₱20,000 - ₱25,000 + Allowances/Incentives Workload: Manageable call volume with fixed weekly rest days. ✨ ELITE ON-SITE PERKS: Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Canadian Telco Representative J15. Be the first to apply!
