Technical Support Representative - Davao City Onsite Hiring

Customer Service Representative – Technical Support Davao City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry. Job Description We are seeking Technical Support Representatives to assist customers with technical issues, provide troubleshooting assistance, and deliver clear solutions to ensure a smooth customer experience. Responsibilities:

• Respond to customer inquiries via phone, chat, or email
• Troubleshoot internet, software, or account-related technical concerns
• Guide customers through step-by-step solutions
• Accurately document all issues and resolutions
• Escalate complex technical cases to higher support teams when needed
• Maintain service quality and performance standards

• Shifting schedules, including nights and weekends
• Paid training on technical systems and support processes

• High School or Senior High School graduate (College level preferred)
• At least 1 year BPO experience with Technical Support background
• Must have stable internet connection at home
• Strong English communication and problem-solving skills
• Willing to work onsite in Davao City

• Competitive pay and performance incentives
• Exposure to technical accounts and industry experience
• Supportive, collaborative, and growth-focused environment