GDS Tax - ACR Senior EG - RTR 1

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Job title    Senior
Reports to    Manager

Job purpose
This role supports the end-to-end Order to Cash (O2C) cycle, leading process delivery, control assurance, and digital enablement across Customer Master Data, Billing & Invoicing, Collections, and Cash Application. The position emphasizes process governance, automation readiness, and analytical enablement to achieve high operational accuracy, SLA compliance, and client value realization.
The Senior acts as a process anchor, ensuring timely delivery, quality adherence, and mentoring of staff-level teams while driving continuous improvement and digital adoption initiatives within the O2C function.

Key Responsibilities
•    Process Delivery & Governance
•    Oversee day-to-day delivery of O2C activities, including:
o    Customer Master Data Management
o    Sales Order Entry & Fulfilment
o    Billing & Invoicing
o    AR Collections & Dispute Resolution
o    Cash Application and Reconciliations
o    AR Month-end & Reporting
•    Validate completeness and accuracy of remittances, receipts, adjustments, and allocations across ERP systems (e.g., SAP, Business Central, D365).
•    Monitor SLA adherence, control compliance, and ensure client satisfaction through initiative-taking communication and issue resolution.
•    Prepare dashboards, variance reports, and KPI summaries for leadership review and client reporting.
•    Lead month-end close activities related to AR subledger and bank reconciliations.
•    Ensure documentation and SOPs are current, standardized, and align with transition and quality assurance frameworks.

Digital & Analytical Enablement
•    Drive adoption of AI-assisted automation tools, RPA workflows, and Power BI analytics for reporting and reconciliation. 
•    Perform complex data analysis to identify root causes for exceptions, recommend automation use cases, and enhance process efficiency.
•    Partner with transformation and GPO teams to support touchless O2C initiatives, including OCR remittance, automated matching, and exception prediction.
•    Validate automation performance metrics and contribute to AI Agent testing and hyper care post-deployment.
•    Leverage Power Platform (Power BI, Power Automate) for developing and maintaining operational dashboards and reports.
•    Champion of data-driven culture, mentoring staff on analytical tools and process optimization.

Collaboration & Governance
•    Consult with client finance, operations, and business teams for escalations, process clarifications, and performance discussions. 
•    Support transition and process harmonization across geographies and ERP platforms, ensuring alignment with standardized templates and governance models.
•    Guide and mentor staff-level associates, monitor their progress, and provide feedback for skill development and performance improvement.
•    Collaborate with automation COE and transformation teams to align O2C process priorities with digital strategy.

Functional & Technical Skills
•    Strong end-to-end understanding of the Order to Cash lifecycle, with firsthand experience in at least two areas:
o    Customer Master Data Management
o    Sales Order Entry & Fulfilment
o    Billing & Invoicing
o    AR Collections & Dispute Resolution
o    Cash Application and Reconciliations
o    AR Month-end & Reporting
•    Proficient in ERP systems such as Business Central, SAP, D365, or Ariba. 
•    Advanced Excel and analytics proficiency (pivot tables, lookups, macros, formula automation).
•    Working knowledge of automation tools (Power Automate, UiPath) and BI tools (Power BI, Tableau).
•    Sound understanding of SOX controls, revenue recognition, reconciliations, and audit compliance frameworks.
•    Ability to document process flows, exceptions, and SOP updates effectively.
•    Awareness of automation and AI tools (e.g., Power Automate, Power BI, Ai Agents, UiPath) preferred.

Future-Ready & Behavioural Competencies
•    Digital Fluency: Operates confidently in technology-enabled environments with automation, visualization, and AI tools. 
•    Analytical Mindset: Uses data-driven insights for exception analysis, trend identification, and decision support.
•    Agility: Adapts quickly to process, technology, and client requirements; supports transition and transformation projects.
•    Leadership & Collaboration: Demonstrates team leadership, conflict management, and effective stakeholder communication.
•    Continuous Improvement: Proactively identifies improvement areas and contributes to process innovation, automation, and standardization.

Performance Metrics / KPIs
•    SLA adherence and quality compliance across O2C processes. 
•    Reduction in manual intervention and exception rate.
•    Process accuracy, turnaround time, and client satisfaction.
•    Automation and digital adoption KPIs (bot utilization, dashboard usage).
•    Contribution to transition, transformation, and process improvement initiatives.
•    Staff mentoring and knowledge-sharing effectiveness.

Qualifications & Experience
•    Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field
•    Experience: 5–10 years of experience in O2C or Accounts Receivable process delivery and governance.
•    Firsthand exposure to ERP platforms such as SAP, D365, or Business Central.
•    Experience with digital transformation, RPA implementation, or process automation is highly desirable.
•    Prior involvement in multi-country delivery or transition/migration projects is an advantage.

Approved by:

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