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Mandarin Client Services Supervisor

Full-time

J-K Network Services

Company Profile: This company is a leading provider of financial solutions, private banking, commercial and personal banking, wealth management, investment banking, treasury, and insurance. Position:Mandarin Client Services Supervisor Industry: Finance and Banking Company Location: BGC, Taguig City Schedule: Dayshift Schedule (8:30 AM to 5:00 PM) Salary: Php 60,000 to Php 150,000 Work Set-up: Work onsite

BENEFITS :

  • 13th-month to 16th month pay
  • HMO
  • Group life insurance
  • Provident fund
  • Retirement fund
  • Follow Philippine Holidays
  • Government Mandated Benefits
  • Vacation leave and Sick leave
  • Shuttle service from Ayala to BGC and vice versa
  • Other allowance will be discussed by the company

REQUIREMENTS OF THE JOB:

  • Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Fookien and/or Mandarin and English.
  • Open to Bachelor’s degree of any year course
  • Having at least 5 years of related work experience in retail banking, primarily in a frontline role.
  • Having excellent client relationship skills and a strong service-oriented approach.
  • Experience in banking, account management, sales, or customer relationship management is an advantage

RESPONSIBILITIES OF THE JOB APPLICATION:

  • Mandarin Account Manager is responsible for managing and maintaining relationships with existing or new Mandarin-speaking clients.
  • Process account opening, updating, and account review documentation.
  • Achieve sales targets through cross-selling banking products and services.
  • Conduct KYC (Know Your Customer), customer due diligence, and account verification procedures.
  • Translate or facilitate communication between Mandarin-speaking clients and internal teams when necessary.
  • Assist clients with banking inquiries and provide professional customer service.
  • Ensure customer records and documents are complete and accurate.
  • Monitor customer transactions and ensure compliance with banking regulations and policies.

RECRUITMENT PROCESS:

  • Paper Screening
  • Initial Interview
  • Hiring Manager
  • Job offer

Vacancy posted 9 days ago
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