L1 Support
ncr voyix
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position Description To provide firstline technical support to internal and/or external customers, resolving incidents and service requests at the point of contact where possible, and ensuring all issues are logged, categorised, and progressed in line with agreed service levels. Key Responsibilities
- Act as the first point of contact for IT incidents and service requests via phone, chat, portal, or email.
- Log, categorise, prioritise, and accurately document all issues in the ITSM tool.
- Resolve standard issues and requests at first contact using documented knowledge articles and procedures.
- Escalate complex or unresolved incidents to appropriate Level 2/3 support teams.
- Provide clear and professional communication to customers throughout the ticket lifecycle.
- Maintain ownership of incidents and requests until resolution or handover.
- Follow defined processes, including incident, request, and knowledge management practices.
- Contribute to knowledge base articles and update existing documentation where required.
- Meet or exceed performance targets (e.g. SLA adherence, firstcontact resolution).
- Support continuous improvement by identifying recurring issues and trends.
- Experience in a customer service or IT support environment.
- Basic understanding of IT systems, hardware, and software troubleshooting.
- Strong communication and interpersonal skills.
- Ability to follow procedures and work within a structured framework.
- Good attention to detail and accurate recordkeeping.
- Ability to work in a fastpaced, serviceoriented environment.
- Advanced level of spoken and written English language (B2 or C1).
- Ability to work a flexible schedule (evenings/weekends).
- Experience with ITSM tools (e.g. ServiceNow).
- Familiarity with ITIL foundations or service desk processes.
- Experience working with knowledge bases or KCS principles.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the L1 Support in Central Visayas vacancy
- ...outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: Technical support representative Location: Cebu, Philippines Summary Join NCR Voyix's Technical Assistance Center (TAC) and be the first...
ncr voyix
Central Visayas2 days ago - ...The On-Site PC Support Engineer provides walk-in and on-site technical support at IT BAR locations, ensuring fast resolution of PC incidents and service requests. Key Responsibilities (SOW-Aligned) PC & IT BAR Support Handle incident and service request tickets via...
- We're Hiring: Product Supoport Sales Representative (For Castle Power Solutions) What You’ll Do Responsible for achieving the sales target to drive revenue. Build client relationships, resolve technical issues, and provide sales quotations. Guides clients on parts selection...
- ...Level 3 Technical Support Specialist Position Overview The Level 3 Technical Support Specialist serves as the highest escalation point for complex IT issues, providing advanced troubleshooting, system oversight, and technical guidance. This role requires expertise...Remote job
- ...Summary Join NCR Voyix's Technical Assistance Center (TAC) and be the first line of support for our customers. You'll troubleshoot technical issues, provide exceptional customer care, and help keep our retail, hospitality, financial, and cloud solutions running smoothly...
ncr voyix
Central Visayas2 days ago - ...Philippines Role Overview The Retail Apps Team Lead provides operational and people leadership within a second‑level retail support environment. The role acts as a senior point of control during escalations, service exceptions, and complex support scenarios,...
ncr voyix
Central Visayas17 hours ago - ...As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalate unresolved issues...
- ...Job title: Accounts Payable L1 Account: Retail Work set up: Onsite at Central Bloc 2, Cebu IT Park, Cebu City Work shift: Night... ...in vendor master management, data operations, or finance support functions. ~ Must have a BPO work experience ~ Excellent communication...
- ...Description We are looking for an experienced Accounts Payable L2 to support finance and vendor master data operations for a retail account.... ...hopper) Recruitment Process Initial Interview – Cyna L1 Operations Interview – MS Teams L2 Operations Interview – MS...
- ...Specialist is responsible for ensuring the accuracy, compliance, and integrity of vendor master data across ERP systems. The role supports Finance, Procurement, and AP Operations through timely vendor onboarding, data maintenance, issue resolution, and adherence to audit...
- ...Role We are seeking a highly skilled Level 3 (L3) Technical Support Engineer with deep expertise in network infrastructure and hospitality... ...Act as the final escalation point for unresolved L1/L2 issues. Coordinate with vendors and third-party providers...
- ...Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Metro Manila and easily...
- ...contact details, service selections, and special instructions Deliver exceptional customer service through proactive and responsive support tailored to each author's needs Build and maintain positive, professional relationships with authors throughout their publishing...
- ...About the role: Department: Support Location: Corporate office What you'll be doing: Lead scheduling, workload distribution, and queue assignment to maintain service continuity. Provide high-level technical explanations, workarounds, and resolution timelines...
- ...and translation automation. We're hiring a Platform Operations & Support Engineer to help keep the platform healthy and support our... ...security. Alongside this, you'll handle incoming client tickets (L1 support, triage, and client communication). You'll work on-site...
- ...About the role: Department: Support (CSR) Location: Corporate office Roles and Responsibilities: Manage communications with clients and users Assist teams with escalations, spot training of other CSR Ensure satisfactory handling of support conversations...
775000 $ per day
...multiple components of critical business systems. This is a key role and requires client interview. Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This...- ...Fuel Sales Success. Be the Engine Behind High-Impact Client Engagement. We’re looking for a proactive and detail-oriented Sales Support Officer to play a vital role in driving our client acquisition efforts and optimizing the lead-to-client engagement process. If...
- Responsible for generating sales leads, developing B2B opportunities, converting prospects into sales, and maintaining excellent customer relationships while achieving sales targets.
- ~ Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. ~ This position will entail solving technical problems and providing the best possible customer service at the same time. ~ Answer customer phone...
- Responsible for the documentation and processing of orders in the US warehouse and monitoring their status. Liaises with Customer Service and other departments to resolve order concerns. Performs projects such as pre-processing, purchasing shipping of items, and ...
775000 $ per day
...service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your...- ...is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. As an Onboarding Support Specialist , you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete,...
- ...About the Role We are looking for a customer-focused and detail-oriented Customer Support Specialist to join our growing iGaming Guardian team. In this role, you will provide professional support to English-speaking players through live chat and email, ensuring a...
- ...Representative (CSR) to join our team! As a CSR, you will be the first point of contact for customers, providing outstanding service and support. Your main role is to handle inquiries, resolve issues, and ensure customer satisfaction through professional communication and...
- ...About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by...
- 22K Basic Pay + FREE HMO Upon Start Date Onsite (IT Park, Cebu City) for 6 months before WFH A day in the life of a Customer Service Representative includes . . . Performing detailed research into production problems at all stages of book publishing process and...
- ...records of sales transactions, inventory, and deliveries. Provide product information, pricing, and availability to clients. Support sales strategies to increase customer satisfaction and retention. Handle customer complaints and resolve issues efficiently....
26000 - 31000 Php
...organizations with the tools they need to thrive in the digital landscape and grow their brand effectively Position: WordPress Support Representative Company Industry: Creative Industry Work Location: Cebu City Work Schedule: Night Shift Salary: Php 26,000...- ...Description Provide technical support during the pre-sales process, addressing customer inquiries and technical questions. Collaborate with sales teams to deliver product demonstrations and presentations to potential clients. Assist in preparing technical documentation...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to L1 Support. Be the first to apply!
