Mandarin Helpdesk Supervisor

Company Profile: A multinational company specializing in business process outsourcing (BPO), customer support, and business solutions for organizations across various industries. It provides customer service, technical support, sales, and back-office operations while leveraging digital technologies to enhance operational efficiency and customer experience. Position: Mandarin Helpdesk Specialist (Restaurant Management Platform) Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Salary: Php 117,000 Work Set-up: Work on-site

BENEFITS :

Government Mandated Benefits Work-on-site allowance Extensive HMO coverage for you and your dependents Non-Taxable Allowance on top of your Basic Salary Excellent Program Incentives based on performance Group Life Insurance 30 Service Incentive Leaves (Paid Time Off)

REQUIREMENTS OF THE JOB:

Open to Filipinos and Filipino-Chinese who can speak Mandarin and English. Open to undergraduates and degree holders of any course. Having experience in Customer Service is an advantage.

RESPONSIBILITIES OF JOB APPLICATION:

Assist Restaurant Managers on how to navigate the system Guide Managers on how to update menu, prices, and inventory Assist crew when devices are not printing the receipts Guide Restaurant managers when the schedule tracker is not updating Extend answers on inquiries about paper jamming or Device not powering on Provide crew and waiters answers when credit card transactions failed