()Training Specialist - Clinical Programs

# Job Description: Training Specialist – Clinical Programs

**Work Location:** Vertis North, Quezon City, Philippines\

**Work Setup:** Onsite\

**Shift Schedule:** US Day Shift\

**Salary:** Open, based on qualifications, experience, and current or previous salary\

**Target Start Date:** On or before December 15, 2026\

## Job Overview

We are looking for an experienced **Training Specialist – Clinical Programs** to deliver high-quality clinical training for licensed healthcare professionals supporting US managed care operations.

The ideal candidate will have a strong clinical background, active Philippine Registered Nurse (PHRN) and unrestricted US Registered Nurse (USRN) licenses, and experience in clinical training, education, or facilitation. This role will focus on developing clinical competencies, improving operational quality, ensuring compliance with healthcare regulations, and supporting the continuous learning and professional development of clinical teams.

## Key Responsibilities

- Facilitate new-hire onboarding, pre-production training, and continuing education programs for clinical staff.

- Deliver training on Utilization Management (UM), Utilization Review (UR), Case Management (CM), clinical workflows, and medical necessity review processes.

- Educate clinical teams on HIPAA, Protected Health Information (PHI) compliance, clinical documentation standards, and established healthcare protocols.

- Conduct skills validations, case simulations, knowledge checks, and competency assessments.

- Develop, review, and update training materials, Standard Operating Procedures (SOPs), job aids, workflow guides, and clinical learning resources.

- Maintain accurate, complete, and audit-ready training records, assessment results, and competency documentation.

- Identify learning gaps and implement targeted coaching and training interventions to improve employee performance.

- Collaborate with Operations, Quality Assurance (QA), and Talent Acquisition (TA) to align training programs with operational requirements and hiring needs.

- Support clinical training pipelines and prepare new hires for production readiness.

- Ensure training content aligns with applicable US managed care requirements, clinical guidelines, and organizational standards.

- Contribute to continuous improvement initiatives to enhance clinical accuracy, compliance, productivity, and quality outcomes.

## Qualifications and Requirements

- Bachelor of Science in Nursing (BSN) from a recognized institution.

- Active Philippine Registered Nurse (PHRN) license.

- Active, unrestricted US Registered Nurse (USRN) license with NCLEX passed.

- At least 3 years of clinical experience.

- At least 1–2 years of experience in clinical training, education, or facilitation.

- Strong understanding of US managed care operations, Utilization Management (UM), Utilization Review (UR), and HIPAA/PHI compliance.

- Experience in healthcare BPO training and exposure to UR/UM operations.

- Excellent presentation, facilitation, communication, coaching, and clinical documentation skills.

- Ability to simplify complex clinical concepts and deliver engaging, effective training sessions.

- Strong organizational skills and attention to detail, particularly in maintaining training and competency records.

- Willingness to work onsite at Vertis North, Quezon City, on a US day shift.

## Preferred Qualifications

- Currently working as a Clinical Trainer or Apprentice Trainer with relevant clinical training experience.

- Experience developing clinical training programs, assessments, SOPs, and job aids.

- Exposure to URAC or NCQA standards.

- Familiarity with clinical documentation platforms and healthcare quality assurance processes.

- Experience supporting clinical teams in US healthcare payer, managed care, or healthcare BPO environments.

## License Validity Requirements

- Both the Philippine RN and USRN licenses must be active.

- Candidates whose licenses are approaching expiration must be willing to renew them.

- Recruiters must validate license status and expiration dates during screening.

## Required Interview Assessment

**Candidates must complete an on-the-spot clinical review writing assessment during the interview.**

- Candidates must be informed of the assessment requirement before the interview.

- A laptop or desktop computer is required to complete the assessment.

- Candidates should be prepared to demonstrate clinical reasoning, documentation accuracy, and the ability to communicate clinical findings clearly.

## Recruitment Process

1. Profile Validation

2. Profile Review

3. Talent Acquisition (TA) Interview

4. Hiring Manager (HM) Interview

5. Client Interview

## Pre-Screening Questions

Recruiters should confirm the following details during the initial screening:

1. **Educational Attainment:** Have you completed a Bachelor of Science in Nursing (BSN)?

2. **Clinical and Healthcare Operations Experience:** How many years of clinical and healthcare operations experience do you have?

3. **Clinical Training Experience:** How many years of experience do you have in clinical training, education, or facilitation?

4. **US Managed Care Experience:** Do you have experience in US managed care, Utilization Management (UM), Utilization Review (UR), and HIPAA/PHI compliance? Please provide details.

5. **Licenses:** Do you hold an active Philippine RN (PHRN) license and an active, unrestricted USRN license? When do your licenses expire?

6. **Current Role:** Are you currently working as a Clinical Trainer or Apprentice Trainer? Please describe your current responsibilities.

7. **Healthcare BPO Experience:** Do you have experience delivering training within a healthcare BPO or supporting UR/UM operations?

8. **Training and Quality Standards:** Have you worked with URAC/NCQA standards, clinical documentation platforms, or clinical competency assessments?

9. **Work Setup and Schedule:** Are you willing to work onsite at Vertis North, Quezon City, on a US day shift?

10. **Assessment Readiness:** Are you willing to complete an on-the-spot clinical review writing assessment using a laptop or desktop computer?

11. **Employment Eligibility:** Have you previously worked for Teleperformance (TP), PSG Global, Majorel, or Aegis?

12. **Last Drawn Salary:** What is your current or most recent salary?

13. **Expected Salary:** What is your expected salary for this position?

## Important Hiring Restrictions

Candidates with previous employment at the following companies are **not eligible** for this opportunity:

- Teleperformance (TP)

- PSG Global

- Majorel

- Aegis

Former Teleperformance employees are ineligible for rehire, whether directly or through a third party. The client also excludes candidates who have previously worked at PSG Global, Majorel, or Aegis.

## Compensation and Hiring Details

- Salary is open and will depend on the candidate's qualifications, relevant experience, and current or previous compensation.

- Salary expectations must be reasonable and aligned with the client's budget.

- Target joining date: on or before December 15, 2026.

- Total vacancies: 1.

- Work arrangement: onsite, Vertis North, Quezon City.

- Shift: US Day Shift.

**Ideal Candidate:** A licensed PHRN and USRN with at least 3 years of clinical experience and 1–2 years of clinical training or facilitation experience, strong US managed care knowledge, and the ability to develop clinical talent and improve operational performance.

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