Project Administrator Fulfillment

Why You’ll Love Softchoice:

At Softchoice, our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities. The impact you will have: Continuously drive Operations department forward towards business results, customer experience, and departmental efficiencies through a high focus on innovation. Your top of class communication, organizing and customer service skills will deepen customer engagement and help Softchoice reach NPS scores never seen before in our industry.

What you’ll do:

• Quality check and process upwards to 100 orders a day for high-profile enterprise customers
  
• Complete data entries in Salesforce
  
• Identify and resolve order issues
  
• Attend and participate in team meetings
  
• Communicate order statuses and known issues during team meetings
  
• Create relationships with internal teams and partners to align everyone to the same goal, providing the customer with service beyond their expectations
  
• Communicate escalations directly with customers to help resolve any issues
  
• Perform operational tasks, including but not limited to, order management, inventory tracking, and delivery statuses.
  

Requirements

• 1-2 years’ experience completing data entries in a fast-paced environment
  
• Knowledge of IT industry an asset
  
• Outstanding time management and organizational skills required
  
• You are action oriented and will bring high energy to the team • Your resourcefulness and problem-solving skills will help resolve issues in a timely manner
  
• Ability to learn quickly and enjoys the challenge
  
• Excellent business acumen and strong written and verbal communication skills
  
• Experience with using Microsoft Office (eg. Word, Excel, Outlook)
  
• Ability to build and maintain new relationships and skillfully overcome challenges with customers and team members
  
• Past experience with Salesforce an asset Some reasons why our employees love working here!