UK Pension Administrator
Full-time
WTW
UK Pension Administrator
- 202604991
- Philippines
- Full time
Description
The Role
The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.
A Pension Administrator at WTW:
Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation
Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.
Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.
Resolves member queries by providing excellent member and client care in an empathic and supportive manner
Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts
Timely and accurate timesheet submissions
Support colleagues for holiday cover and workload peaks
Adhere to WTW hybrid work model, in-office compliance of 20%.
Take initiative to proactively share knowledge and/or experience with team members
Comply with ISO 9001, ISO 27001 and Professional Excellence standards
Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
Know and live the Willis Towers Watson values
Qualifications
The Requirement
Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments
- Higher level-consideration:
- Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements
- 2+ years of relevant professional experience
- Higher level-consideration:
- Interpersonal skills to include excellent written and verbal communication
- Proficiency in Microsoft Office tools including Outlook, Excel and Word
- Strong analytical and problem-solving skills
- Eagerness and commitment to learn and build pension administration expertise
- Able to work well under pressure and meet targets
- Ability to organize and prioritize with strong attention to details
- Professional and responsible approach to work, clients and associates
- Ability to complete multiple task within established deadlines
WTW is an equal opportunity employer.
Vacancy posted 5 days ago
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