Lead Process Excellence
52000 - 73000 PhpFull-time
Gratitude Inc
Hiring: Lead Process Excellence
Location: Manila / Metro Manila, Philippines
Work Setup: Hybrid
Work Schedule: Flexible shifting schedule, including night shifts, weekends, and holidays as required
Salary Package: PHP 52,000–73,000
Start Date: ASAP
Openings: 1
Job Summary
We are looking for a Lead Process Excellence professional to drive continuous improvement, process optimization, and operational efficiency within a BPO/CPO environment. The ideal candidate will have hands-on experience leading Lean Six Sigma Green Belt projects, analyzing business processes, and implementing data-driven solutions.
Key Responsibilities
- Lead process improvement initiatives using Lean Six Sigma methodologies.
- Execute Green Belt-level projects using DMAIC, Root Cause Analysis (RCA), process mapping, and workflow analysis.
- Analyze operational data, identify trends, and recommend actionable improvements.
- Develop and maintain SOPs, process maps, training materials, and process documentation.
- Collaborate with Operations, Reporting/MIS, and cross-functional teams to improve performance.
- Monitor project progress and ensure improvements are sustained through control plans and standardized procedures.
- Facilitate workshops, team huddles, and process review sessions.
- Present findings, recommendations, and project outcomes to stakeholders.
- Manage multiple improvement projects while ensuring timely delivery.
- Support transformation initiatives and collaborate with Black Belts and Business Excellence teams.
Qualifications
- Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
- Mandatory: Lean Six Sigma Green Belt certification.
- 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement.
- Relevant BPO/CPO experience.
- Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
- Experience creating SOPs, process maps, and training materials.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work independently, collaborate across teams, and manage multiple projects.
- Willingness to work on a hybrid setup within Metro Manila and accommodate shifting schedules.
Preferred Qualifications
- Knowledge of Lean, Kaizen, or other continuous improvement methodologies.
- Experience working with Black Belts, Business Excellence Managers, or transformation teams.
- Familiarity with Power BI, Tableau, or similar data visualization tools.
- Strong workshop facilitation and stakeholder engagement skills.
- Experience in business writing, process documentation, and training delivery.
- Demonstrated ability to sustain improvements through control plans and standardized documentation.
Required Certification
- Lean Six Sigma Green Belt Certification.
Recruitment Process
- Validation
- Zwayam Profile Creation
- HR Interview
- Hiring Manager Interview
- Onboarding
Questionnaire Link:
Interested candidates who meet the qualifications and are available to start ASAP are encouraged to apply.
Vacancy posted 20 hours ago
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