Customer Service Representative
MicroSourcing International
This position requires local presence. Please view similar jobs below.
Discover your 100% YOU with MicroSourcing! Position: Customer Experience Representative Location: SM CDO, Cagayan De Oro City Work setup & shift: Onsite | Shifting Schedule Why join MicroSourcing You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role As a Customer Experience Representative , you will:
- Provide dedicated support to corporate stores and associates regarding product availability and order status.
- Partner with vendor consultants to research and suggest suitable substitutions for unavailable or backordered products.
- Coordinate with internal departments, including optical labs and distribution centers, to track shipment progress.
- Negotiate 'win-win' resolutions for store issues while maintaining professional composure under high-pressure situations.
- Participate in cross-departmental projects aimed at improving supply chain communication and customer satisfaction.
- Minimum 2 years of experience in a customer service environment; call center experience is highly preferred.
- High School diploma required (College or University degree preferred).
- Typing speed of at least 50 wpm with high accuracy.
- Excellent verbal and written communication skills, including proper grammar and professional telephone etiquette.
- Ability to work a rotating schedule that includes extended business hours and weekends.
- Basic knowledge of optics (lens types, frames, or eyewear terminology) is highly beneficial.
- Proficiency in the Microsoft Office environment and general computer multitasking.
- Proven ability to practice active listening and demonstrate genuine empathy toward store associates and customers.
- Experience in conflict de-escalation and knowing exactly when to transition an issue to management.
Vacancy posted 1 day ago
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