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Technical Account Associate

Full-time

Caldwell Communications - North EDSA

Borbon, Cebu

Technical Account Associate Cebu City | Onsite Caldwell Communication Job Description We are looking for Technical Account Associates to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance. Responsibilities: Handle technical inquiries via phone, chat, or email Troubleshoot software, hardware, or connectivity issues Guide clients with step-by-step solutions Document issues and resolutions accurately Escalate unresolved issues to higher-level technical support Meet service quality and productivity targets Schedule & Training: Shifts include nights, weekends, and holidays Paid technical training provided Requirements: At least a High School or Senior High School graduate Strong English and problem-solving skills Customer-focused and analytical Basic computer skills and multitasking ability Willingness to work onsite in Cebu City

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Vacancy posted more than 2 months ago
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