Field Force Network Svcs Specialist

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POSITION TITLE: Field Force Network Svcs Specialist
WORK SETUP: Hybrid

OVERALL PURPOSE:
Oversee daily dispatch operations, ensuring efficiency and timely service. Key duties include leading, motivating, training the team, managing performance, resolving customer issues, fostering cross-department collaboration, and handling special projects.

RESPONSIBILITIES:
• Oversee the daily operations of the dispatch center
• Ensure that all dispatch operations are performed in a timely and efficient manner
• Monitor the performance of members and provide feedback
• Train and develop members
• Resolve customer issues and complaints
• Work closely with other departments to ensure smooth operations
• Lead and motivate the dispatch team to achieve goals
• Create and maintain a positive work environment
• Handle special projects assigned by management

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Taguig Uptown Bonifacio Tower 2

SKILL AND QUALIFICATIONS: • Standard Team Lead profile; no domain • At least 3 years solid experience; 1-year supervisory experience

Taguig

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