Assessment Specialist Support Advisor

Assessment Specialist Support Advisor

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 3PM to 11PM Manila time, overlaps with UK operating hours, including weekends during peak periods of activity. Due to the nature of the team's work, it may be necessary to work on public and/or religious holidays.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are seeking a proactive and customer-focused Assessment Specialist Support Advisor to join the AS Support team. This is an excellent opportunity to play a key role in a fast-paced, global environment, delivering first-line support to our Assessment Specialists. You will be responsible for managing queries efficiently and providing clear, high-quality support that ensures timely resolutions and an exceptional service experience across our community of Assessment Specialists.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Assessment Specialist Support Senior Support Advisor?

Reporting to the AS Senior Support Advisor your accountabilities will include:

• Deliver high-quality first-line support to Assessment Specialists across multiple channels, including troubleshooting and administrative support
• Log, track and manage queries effectively, ensuring clear communication and timely resolution
• Identify and escalate complaints or sensitive issues appropriately, working closely with internal teams and stakeholders
• Contribute to continuous service improvement through process enhancements, knowledge content creation, and support for new initiatives

You will thrive in a dynamic, fast-paced environment, be motivated by delivering excellent customer service, and take pride in providing high-quality support that enhances the experience of our Assessment Specialists.

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:
Essential:

• Strong written and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders
• Solid IT proficiency, including providing first-line support for systems and web-based applications
• Excellent organisational skills with the ability to manage a high-volume, varied workload
• Customer-focused approach, with experience in a customer service or helpdesk environment

Desirable:

• Previous experience in a Service Desk/Helpdesk environment or similar support role
• Experience using CRM or call logging systems
• Experience supporting customers from diverse backgrounds and varying levels of English proficiency

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Only applications received through the systemwill be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide.

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