Customer Support Representative
New Media Services, Pty. Ltd.
Customer Support Representative
If you are passionate about delivering exceptional customer service and building positive customer relationships, we invite you to join our dynamic Customer Support team. In this role, you will provide professional assistance through multiple communication channels while engaging with customers, qualifying leads, and supporting business growth through excellent service.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, and chat in English.
- Conduct outbound calls to prospective clients and represent the company's products and services professionally.
- Address customer inquiries, resolve concerns, provide accurate product or service information, and ensure timely follow-up.
- Engage customers by following approved scripts while effectively handling objections and adapting to conversations.
- Qualify leads and schedule appointments or meetings with potential clients based on business requirements.
- Record, update, and maintain accurate customer information, interactions, and activity in CRM and other support systems.
- Collaborate with internal teams to resolve complex customer concerns and escalate issues when necessary.
- Maintain up-to-date knowledge of company products, services, and processes to provide accurate information and recommendations.
- Meet or exceed customer satisfaction, productivity, and appointment or service level targets.
- Cross-train and support multiple accounts or services as required.
- Adhere to company policies, quality standards, and work schedules while maintaining professionalism in all customer interactions.
Qualifications
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with exceptional interpersonal and problem-solving skills.
- Comfortable handling objections and confidently communicating with customers while following established scripts.
- Previous experience in customer service, customer support, telemarketing, appointment setting, or a related role is an advantage.
- Experience using CRM platforms, customer support software, and scheduling tools is preferred.
- Strong organizational, multitasking, and time management skills.
- Ability to work independently and collaboratively in a fast-paced, target-driven environment.
- Capable of handling high-pressure situations while maintaining professionalism and quality service.
- Willing to work on shifting schedules, including weekends and holidays, as business needs require.
- ...We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Provide night shift online...
- ...We are seeking motivated, customer-oriented individuals to join our team as Call Center Agents . As a key member of our customer service... ...delivering great customer service and enjoy working in a supportive, fast-paced environment, we'd love to hear from you! Apply Now...
- ...Join Our Team as a Customer Service Agent! Our customer service agents are the backbone of our business. As part of our team, you’ll be at the forefront of delivering outstanding support and creating exceptional customer experiences. You’ll work in a dynamic, collaborative...
- ...applicants with career opportunities from various partner companies nationwide. Available Opportunities May Include: Voice / Customer Support Non-Voice / Chat Support Work-From-Home (selected roles) Back Office / Administrative Roles Key Responsibilities...
- ...international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide... ...salary with international account premium Health benefits Career growth opportunities Comprehensive training and support...
- ...As a Customer Service Representative, you will assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth and positive experience with our products and services. The role may be onsite or remote, depending on the assigned account. Qualifications...
- ...Join Our Team as a Customer Service Representative! As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite...
- ...Join Our Team as a Customer Service Representative! As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite...
- ...Description Provide exceptional customer support via phone, email, and chat. Resolve customer inquiries, complaints, and issues in a timely manner. Maintain customer records by updating account information. Assist in processing orders and managing returns....
- ...As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities Manage...
- - Provide night shift online and phone-based technical support focusing on xTool’s laser cutting and engraving products to customers from the US and Europe. - Answer customer inquiries, log issues accurately, and provide timely solutions. - Follow up on customer feedback...
- ...We are looking for enthusiastic and customer-oriented individuals to join our growing team as Customer Service Representatives (CSR) . We provide comprehensive paid training... ...promotion opportunities Friendly and supportive work environment Employee engagement activities...
- ...Description Provide exceptional customer service support to clients through various communication channels. Efficiently handle customer inquiries, complaints, and feedback to ensure satisfaction. Maintain a thorough understanding of company products and services...
- ...Customer Service Representatives assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth experience with products and services. They work in call centers, offices, or remotely. Qualifications: At least HS (old curriculum)...
- ...We're Hiring: Customer Service Representative Are you passionate about helping people and providing excellent customer service? Join our growing... ...and other company benefits. Career growth and promotion opportunities. Friendly and supportive work environment....
- ...This role is ideal for candidates who are customer-focused, patient, and comfortable assisting customers with... ...and general account concerns. The Customer Service Representative will provide professional and timely support while ensuring a positive customer experience in a...
- ...We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers... ...Competitive Salary + Bonuses HMO and Other Benefits Career Growth Opportunities Fun and Supportive Team Environment...
15000 - 20000 Php
...Customer Service Representative – BFSI / Banking | Baguio | Earn up to ₱20K! Location: LG/F SM Fiesta Strip, Harrison Road, Baguio City, Benguet... ...financial inquiries Provide clear, accurate, and professional support Resolve concerns and ensure excellent customer...- ...In this Customer Service Representative role, you will support customers via phone, email, and chat. Your responsibilities include troubleshooting issues, managing customer requests, and delivering precise product details. Success in this position relies on excellent...
- ...regulatory compliance Perform additional tasks as needed to support team and business goals High school diploma or equivalent (college... ...information with discretion. Preferred Skills Customer-focused mindset with a dedication to service excellence. Curious...
- ...Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades... ...purchases, they frequently offer guidance and technical support. They typically do their business from residences, call...
- ...Description Provide exceptional customer service and support to clients via phone, email, or chat. Resolve customer inquiries and issues efficiently and effectively. Maintain a positive and professional demeanor while interacting with customers. Document customer...
- ...A Customer Service Representative (CSR) acts as the primary link between a business and its customers. They handle inquiries, process orders, resolve... ...in-person. Key Duties & Responsibilities Inbound Support: Answer incoming calls, emails, and live chat messages...
- ...We’re Hiring: On-site Customer Service Representative (with Bookkeeping & VA Background) Location: Baguio City | Full-time | On-site Only We’re... ...hear from you! Your Role: Deliver excellent customer support via phone, email, or chat Handle basic bookkeeping...
- ...Customer Service Representatives are the frontline of our support operations. You’ll be assisting customers with inquiries, complaints, returns, upgrades, and purchases. Whether it’s resolving concerns or providing technical guidance, your goal is to ensure a positive...
- ...Description Provide excellent customer service by addressing inquiries and resolving concerns promptly. Assist customers via phone, email, or chat, ensuring their satisfaction. Maintain detailed records of customer interactions and transactions. Requirements...
- ...Handle inbound and/or outbound calls in a professional and courteous manner Address customer inquiries, concerns, and service issues accurately Provide product or service information and resolve customer complaints Document call details and maintain accurate...
- ...Job Summary We are looking for enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team in Baguio. Whether you have previous BPO experience or are looking to start your career in customer service, we welcome applicants with...
- ...About the Role We are seeking motivated and customer-focused Call Center Agents to join our growing team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide excellent customer service while maintaining...
- ...Provide excellent customer service via phone. Resolve customer inquiries and issues promptly and effectively. Maintain accurate records of interactions in the system. Collaborate with team members to improve overall service quality. Stay updated on product...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Representative. Be the first to apply!
