Start ASAP - CSR Tech Support - Earn up to 25k monthly
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Technical
Davao City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities:
Handle technical inquiries via phone, chat, or email
Troubleshoot software, hardware, or connectivity issues
Guide clients with step-by-step solutions
Document issues and resolutions accurately
Escalate unresolved issues to higher-level technical support
Meet service quality and productivity targets
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid technical training provided
Requirements:
Must have 1 year BPO experience with technical support exp in a call center environment
At least High School or Senior High School graduate
Strong English and problem-solving skills
Customer-focused and analytical
Basic computer skills and multitasking ability
Willingness to work onsite in Davao City
Vacancy posted 21 days ago
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