Retail Sales Associate
Full-time
CITI HRM Corporation
Responsibilities
1. Customer Engagement & Consultation
- Greet customers proactively and assess their specific needs, preferences, and budgets.
- Explain technical concepts and product features in clear, easy-to-understand language.
- Recommend suitable products, accessories, or add-ons to provide complete solutions (upselling/cross-selling).
2. Product Demonstrations & Direct Sales
- Conduct live product demonstrations to showcase key features, performance, and user benefits.
- Compare different models, brands, or specifications (e.g., CPU, RAM, display types, battery life) to guide buying decisions.
- Meet or exceed daily, weekly, and monthly sales targets set by store management or brand agency.
3. Merchandising & Store Display
- Maintain clean, organized, and fully stocked display counters and demo units.
- Ensure all marketing collaterals, price tags, specification sheets, and promotional signs are accurate and up to date.
- Monitor store inventory levels and report low stock or high-demand items to the branch manager or account supervisor.
4. After-Sales Support & Customer Service
- Assist customers with basic device setup, initial configuration, and warranty activation where applicable.
- Handle customer inquiries, product returns, exchanges, or complaints according to company guidelines.
- Build customer loyalty by offering friendly, trustworthy, and professional service.
5. Market Reporting & Competitor Insights
- Track daily sales figures, customer inquiries, and foot traffic trends.
- Gather feedback on customer preferences and report competitor activities (e.g., price drops, promotions, new product launches) to management.
Job Requirements & Qualifications
1. Education & Training
- High School Diploma, Senior High School (SHS) graduate, or Vocational/Technical degree (e.g., Computer Systems Servicing, Information Technology, Business Administration).
2. Product & Technical Knowledge
- Strong familiarity with the specific industry (e.g., laptops, smartphones, home appliances, audio gear, or telecom services).
- Ability to explain key specifications clearly (e.g., for IT retail: processors, RAM, graphics cards, storage types, operating systems).
3. Work Experience
- Prior experience in retail sales, customer service, promoted brand activations, or direct consumer sales is preferred (often 6 months to 1 year).
4. Essential Skills
- Communication: Clear verbal communication and active listening skills in English and the local language.
- Persuasion & Negotiation: Ability to highlight product value and close sales effectively without being pushy.
- Problem-Solving: Capability to address customer hesitation, technical questions, or objections calmly and resourcefully.
5. Personal Attributes
- Outgoing, approachable, and high-energy personality.
- Professional appearance and grooming standards appropriate for retail floor representation.
- Punctual, reliable, and adaptable to flexible retail work schedules (including weekends, holidays, and mall hours).
Vacancy posted 5 days ago
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