Service Desk Coordinator
1 $ per dayTGT Global
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
Awesome perks await in #WeAreTGT: BGC!
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in BGC (Night Shift!)
As a Service Desk Coordinator...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
Ideal Technical Profile
More than 3+ years of required experience as an IT Support Engineer or similar technical support role
Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
Familiarity with IT monitoring tools and incident management systems.
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
Strong problem-solving and decision-making skills.
AMENABLE TO WORK ONSITE: BGC Night Shift
Your Impact Starts Here
Incident Management and Ticket Resolutions
Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
Additional general administration tasks
Monitoring and Management of System Alerts
Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Other key responsibilities
Documentation and knowledge sharing
Communication with customers
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
Make the most of our 100% virtual recruitment . Apply today!
Vacancy posted 3 days ago
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