Finra Series 6/7 Consultant

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager, Customer Care

We are looking for a Front Line Manager , whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.

Responsibilities

· • Leading a team up to 20 FTEs

• Providing Coaching and Feedbacks to develop associates

• Developing improvement plan for bottom performers

• Willingness and ability to stretch based on needs

• Keeping and tracking team’s performance digitally and visually

• Ensuring service levels are met consistently on a daily basis

• Ensuring stability in the process

• Floor walks

• Attend call Calibration internally and with client

• Conducting huddles

• Managing attrition risk

• Call monitoring

• Integrating New Hires in Genpact with people, processes, and policies

• Assuring successful client interaction

• Preparing employees to take on the next role and next level of responsibility

• Pay Roll administration

• Comply with any client requirements

Qualifications we seek in you!

Minimum Qualifications / Skills

• High school diploma – university degree (desirable)

• 85% in both spoken and written English

• Good Communication skills.

• Proficient in M.S Office software specially in Excel and PowerPoint

• Ability to work under pressure under specific goals and manage AHT

• Results oriented and good people skills.

• Customer Service Background is a must.

• Schedule availability

Preferred Qualifications/ Skills

• People leadership

• Excellent communication skills

• Time management skills

• Excellent presentation skills

• Ability to work under pressure

• Results Oriented

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.