Healthcare CSR | HMO on Day 1 + Weekends Off
Full-time
iFive Inc.
Perks of Being an iFive Employee:
- HMO on Day 1
- Earn at least 23K Package + Monthly Incentives
- Night Differential Pay
- Ice Cream Fridays
- Weekends Off!
- Great environment
- Opportunities for Career Growth
Duties and Responsibilities:
- Maintain time-service, quality and production goals using good work queue management and customer service skills Maintain a high level of customer service skills.
- Present a friendly and professional demeanor Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance Policy
- Handles a high volume of continuous telephone calls and gathers needed information in a timely manner. Method of transmission can either be inbound or outbound.
- Performs multiple tasks simultaneously Perform both individually and as a team to meet daily production expectations Use appropriate judgment in upward communication regarding customer issues
- Display excellent verbal and written English language skills, particularly strong business writing skills
- Display ability to use the computer with windows, including MS office applications, electronic mail, internet
Job Requirements
- At least 6 months of any BPO experience, medical/healthcare or outbound experience is a plus (but not required)
- HS or SHS graduates are acceptable to apply as long as they have BPO experience
- Willing to work for night shift schedule, weekends off
- Willing to work in Bridgetowne, QC
- Can start ASAP
Vacancy posted 7 hours ago
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